VP, Infrastructure Engineer - SMBC : Job Details

Role Description

Install and configure servers, storage devices, network and telecommunications equipment. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Monitor system performance daily. Provide support on all IT infrastructure-related issues. Manage incident response for any major outages.

Role Objectives: Delivery

Install and configure servers, storage devices, network and telecommunications equipment as required by business need and outlined by the system architect's designs. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Configure domain and security policies and define access lists. Configure and deploy monitoring and reporting utilities, operations logs and access auditing tools. Monitor system performance daily and run reports on key metrics such as storage capacity, server resource utilization, connectivity and uptime, back-up performance and incident logs. Provide support on all IT infrastructure-related issues and escalation support for all other IT departments. Manage incident response for any major outages. Test disaster recovery systems and implement disaster response plans as needed.

Role Objectives: Interpersonal

Collaborate with IT systems architect to execute system designs. Provide reports and analysis on system performance and support planning of infrastructure improvements. Engage with other IT infrastructure teams to install hardware, configure devices and policies, and coordinate upgrades and maintenance. Coordinate incident response with all engineers and system owners during outages. Partner with application, web administration, database and other development focused teams to create infrastructure plans and review system performance. Work with disaster recovery, storage management and cyber security architects to implement systems, hardware and policy configurations to support their designs.

Role Objectives: Expertise

Demonstrate comprehensive understanding of IT infrastructure hardware, cloud service platforms, operating systems, virtual environments and configuration tools. Display expertise with application integration, update and change management, database design and structures, system deployments and automated reporting and monitoring tools. Exhibit knowledge of regulations regarding data security and retention, anti-virus tools and protection models, network security and access protocols, and firewall configurations. Show ability to manage and prioritize projects across multiple functions and divisions and manage incident response while providing clear communications to affected parties.

Qualifications and Skills

5+ years of experience in an infrastructure/end-user support role.

• Microsoft Active Directory (User, group and computer management)

• Microsoft Windows Desktop and Server Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.)

• Microsoft Office/SharePoint/Teams

• Microsoft SCCM

• Infoblox DNS/DHCP Management

• Performance Monitoring

• Enterprise Backups (Commvault/Rubrik)

• Enterprise storage (Pure)

• Citrix Workspace/XenDesktop Virtual Desktop

• VMware vSphere

• Core networking concepts (DNS, DHCP, etc.)

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• High sense of urgency to support a trading floor.

• Able to follow directions, priorities, and guidance from management.

• Ability to multi-task and work on several projects at the same time.

• Strong ability to deliver on time.

• Ability to document process, requirements, and create test plans.

• Strong ability to translate business requirements into technical solutions.

• Strong team player.

Additional Requirements

Nice To Have

• Varonis DatAdvantage/Data Privilege

• Ivanti Security Controls

• Tanium

• IBM MQ

• Advanced network troubleshooting (Wireshark, etc.)

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.