VP OF OPERATIONS - Memphis Goodwill Industries : Job Details

Mission Contribution:To ensure efficient and effective operations of Goodwill Good Neighbor Centers (GGCs), Attended Donation Centers (ADCs), Transportation, Post-Retail, and Information Technology resulting in increased profit, job creation and mission fulfillment.Function:Under the direct leadership of the Senior Vice President of Operations, the Vice President of Operations is responsible for the successful operation of Goodwill Good Neighbor Centers (GGCs), Attended Donation Centers (ADCs), Transportation, Post-Retail, and Information Technology.Essential Responsibilities:Advise and coach GGC, ADC, Transportation, Post-Retail, and Information Technology leaders to maximize productivity and profitability.Plan and develop mission integrated donated goods operations activities using all available data, resources, and capabilities to ensure continuous performance improvement.Maintain a consistent visible and positive leadership presence at all worksite locations.Manage workforce and physical assets by effectively planning, organizing, problem solving, motivating, coaching, training, disciplining, and using internal consultants to effectively control loss prevention and safety management issues.Routinely visit worksites to review performance issues, labor issues, and provide technical advice.Develop and maintain aggressive growth strategies to meet or exceed sales goals and increase revenue and division effectiveness.Lead and direct the purchasing of new goods, materials, equipment, and supplies to meet inventory requirements while ensuring quality products and budgetary requirements.Train and mentor operations leadership in conjunction with the HR and Learning & Development Teams to meet organizational objectives and ensure each leader is on a path of both professional and personal growth.Prepare, submit, and manage annual operational budgets.Assure fiscal viability by reviewing monthly financial performance, with emphasis on sales and cost controls, and developing plans for improvement.Ensure cleanliness and image of GGCs, ADCs, Logistic Center, fleet vehicles, and adherence to safety, security, loss prevention, and compliance policies.Approve operational purchase orders, work orders, and expense reports in accordance with established budget and Goodwill practices.Ensure statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.Conduct regular reviews and analyze overall performance, cash reports, daily, monthly and yearly activity reports, transmittal of reports, monitor progress on goals, and make recommendations for change.Keep abreast of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.Plan and open new stores and oversee the merchandising and display of the retail stores.Lead and direct the Facilities Management team to ensure maintenance, upkeep, and desired image of physical assets, and operate the departments within budget.Assist with developing a structured plan for motivating and enticing new donors/shoppers.Establish and implement short-and long-range departmental goals, objectives, policies, and operating procedures.Provide oversight and guidance for E-Commerce and New Goods to ensure profitability.Lead and direct the IT team to ensure the planning, development, implementation, maintenance and security of the organization's information systems and processes.Demonstrate and lead positive organizational culture development.Perform other duties as assigned by team leader.Qualifications:Must have strong creative, strategic, analytical, organizational, and personal sales skills.Experience developing and managing budgets and analyzing data.Strong oral and communication skills.Ability to manage multiple projects simultaneously.Ability to conceptualize and make improvements through systems alignment.Strong interpersonal, leadership, and communication skills. Ability to develop and maintain effective working relationships with team leader, team members, customers, and donors.Ability to effectively train and coach team members including people with disabilities and/or other vocational disadvantages.Knowledge of data management systems, including point of sale systems and programs.Ability to solve problems and make decisions independently as required.Ability to build teams, motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.Ability to bend, reach, stand for extensive periods of time, and lift goods. Must be able to lift up to 40 lbs. individually and more with the assistance of others.Ability to work side by side as a hands-on leader.Training & Experience:Ten years donated goods operations or retail leadership experience running multi-operations with multi-site and multi-function responsibility, Goodwill experience preferred.Five years transportation/logistics, post-retail, and aftermarket experience preferred.Bachelor's degree in business management, operations, or related field.Special Requirements:Must be able to work after-hours and weekends.Must be able to travel locally and nationally.Must possess a valid driver's license.Critical Performance Factors (CPFs):Donor ValueDonor Increase/Donor VolumeDonors per square footPayroll as a % of salesNet profit vs budgetRetentionSafetyExpense to revenue ratiosZero wasteFacilities Image (Internal and External)#J-18808-Ljbffr