VP Operations - QUEST RESOURCE LLC : Job Details

For over 100 years, we have been distinguished in the Raleigh/Greensboro marketplace as the leading resource for your new and used office furniture needs.Our mission is to be your single source solution for inspiring workspaces. We do this through consistent communication and continuous quality improvement of our services. As a result, we continue to add new products and services in direct response to our customer's needs.As an authorized Steelcase dealer, we are able to focus on several different industries, including corporate, healthcare, education, legal, small business, and government organizations.Job Description The VP of Operations performs the necessary duties to ensure the successful management of the Furniture, Architectural Walls, Moves, Project Management, Warehousing, Flooring Operations, and Greensboro Operations teams. This person is responsible for the overall management and administration of the operations team including overall supervision, hiring, training, discipline and personnel development, labor quoting, writing installation plans, scheduling, vehicle, and equipment management, vendor management, and management of quality assurance. Skills needed for this position include supervising, organization, procedure writing, and training. Good oral and written communication skills and excellent organizational and analytical skills are required.Primary Duties and ResponsibilitiesWork with the President to develop the group's strategic vision.Write, present, implement, and manage annual business plans for each functional area.Meet quarterly with CFO and senior leadership to review the financial performance of each business unit and take action as required.Maintain a strong operations leadership team through development, coaching, and accountability.Hire and manage all operations leadership personnel.Leadership and development of all direct reports, including a commitment to drive Situational Leadership tools and principles.Develop initial and ongoing training for all direct reports.Manage disciplinary action for all direct reports and continuously top-grade staff.Ensure direct reports participate in larger company training as applicable.Provide oversight for project management, installation, quality assurance, scheduling, warehouse operations, flooring operations, and move operations.Lead safety committee and ensure a safe working environment for all team members.Proactively document as well as improve operational processes and procedures.Hold team meetings monthly to increase team communication and cooperation and provide a training forum.Manage all facility requirements including HVAC, fire/sprinkler systems and shop annual inspections, grounds maintenance, parking lot, office cleaning, and all other facility repairs & maintenance.Ensure customer satisfaction for all installation projects.Ensure accurate monthly billing for over 30 days of storage and project management change orders.Ensure that all team members have the tools and equipment necessary to perform their duties effectively and efficiently.General ResponsibilitiesProvide weekly job status to the President.Maintain company procedures, policies, dress code, and safety procedures with crew always.Maintain courteous and responsive rapport with team members, customers, contractors, and vendors.Maintain a culture driven by the company values of integrity, excellence, and concern for others.Other duties as assigned by the President.QualificationsSuccessful Candidate RequirementsA bachelor's degree from an accredited university is required.10 years of operations management leadership experience at an office furniture dealership is preferred.Strong profit & loss experience with a proven record of controlling and driving costs out of the company.Ability to create, present, implement, and course-correct annual business plans.Strong work ethic and the ability to manage a high volume of work.Proven experience and ability to hire, train and develop team members.Strong customer service focus and mentality.A valid North Carolina driver's license is required.Additional Information Competitive benefits and compensation package offered:Relocation Expenses401(k) matchingDisability insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insurance#J-18808-Ljbffr