Waitstaff - Sevenwinds Casino Lodge And Conference Center : Job Details

DescriptionJob DescriptionJob Title: Wait StaffDepartment: Food ServiceStarting Rate: $5.52/hr. +tips, shift differential, and premium pay of $3 - $5 per hourPosition Type: Non-KeyBasic purpose or function: Wait staff ensures that guests have an enjoyable dining experience by providing a high quality of service. Wait staff work in the front of house taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. A wait staff member's primary duty is to provide an outstanding service to our guests, take orders, and deliver food and beverages. Job Responsibilities:

• Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any item
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Issuing guest checks, accepting payments, returning the change
• Ensuring customer satisfaction, inviting customers to return
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Assisting with special events.

Minimum Qualifications:

• High School Diploma or equivalent.
• Minimum of 18 years of age.
• Strong customer service experience with direct guest interface.
• Prior money handling experience and basic math skills a must.
• Must be able to stand long periods of time.
• Must be able to lift 50lbs or more.
• Must be dependable, organized, detail orientated, and accurate.
• Present a clean, neat, and professional image.
• Must be able to work a flexible schedule if needed.
• Excellent oral communication and written communication skills.
• Must complete Title 31 training.

Native American preference applies to all candidates for this position.