Warehouse Operations Manager - Foster McKay : Job Details

The Warehouse Operations Manager is a critical leadership role responsible for overseeing the receiving, picking, internal distribution, storage, security, maintenance, sanitation, shipping teams, and administrative functions. The Warehouse Operations Manager will ensure the seamless operation of warehouse activities, maintaining high standards of efficiency, accuracy, and safety. A Warehouse Operations Manager must possess exceptional organizational skills, a keen eye for detail, and a strong commitment to operational excellence.

Key Responsibilities of this Role

• Oversee the receiving team to ensure efficient unloading, inspection, and documentation of incoming shipments.
• Oversee the internal distribution team to ensure timely and accurate transfer of goods within the warehouse.
• Oversee the shipping team to ensure orders are correctly packaged, labeled, and dispatched.
• Implementing operational policies and procedures.
• Ensuring all activities are captured in the ERP system, identifying discrepancies and highlighting to the leadership team.
• Implementing and overseeing security operations.
• Ensuring effective and safe use of warehouse equipment.
• Foster a positive work environment and ensure team adherence to safety protocols.
• Lead and manage warehouse staff, including hiring, training, scheduling and disciplining.
• Maintaining documentation and keeping accurate records of warehouse activities.
• Maintaining awareness and knowledge of the condition and location of fleet vehicles.
• Assisting with deliveries where required.
• Maintain optimal inventory levels and conduct regular audits.
• Continuously analyze and enhance receiving processes to reduce errors, delays, and costs.
• Continuously evaluate and improve shipping processes to reduce costs and transit times.
• Continuously review and enhance picking and packing methods to reduce errors and increase productivity.
• Track and report on the internal distribution performance to identify areas for improvement.

Experience and Skills Required

• Minimum of 5 years of experience in warehouse management or a related field.
• Proven track record of managing warehouse operations, including inventory control, logistics, and supply chain management.
• Proficient knowledge of inventory and inventory controls using an ERP system, preference in SAP B1
• Demonstrated experience in leading and supervising a team, with strong leadership and team-building skills.
• Excellent understanding of warehouse management procedures.
• Familiarity with warehouse management systems (WMS) and inventory software.
• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Strong problem-solving and decision-making abilities to handle unexpected issues and improve operational efficiency.
• Exceptional communication skills, both written and verbal, to interact with team members, suppliers, and other stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Knowledge of safety regulations and procedures to ensure a safe working environment.
• Ability to operate forklift effectively and lift heavy objects and perform physical tasks as needed.
• Available to work extended hours as needed.
• CPIM/CSCP certification a plus
• Schedule based on business needs
• Valid drivers' license.

Core Competencies of the Role

• Ensures Accountability: Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work.
• Action Oriented: Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; displays a can-do attitude in good and bad time; Steps up to handle tough issues.
• Manages Complexity: Asks the right questions to accurately analyze situations; Acquires data from multiple and diverse sources when solving problems; Uncovers root causes to difficult problems; Evaluates pros and cons, risks and benefits of different solution options
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives; Represents own interests while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gains trust and support of others.
• Optimizes Work Processes: Identifies and creates the processes necessary to get work done; Separates and combines activities into efficient workflow; Designs processes and procedures that allow managing from a distance; Seeks ways to improve processes, from small tweaks to complete reengineering
• Drives Results: Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results
• Resourcefulness: Marshals resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing efforts
• Manages Conflict: Steps up to conflicts, seeing them as opportunities; Works out tough agreements and settles disputes equitably; Facilitates breakthroughs by integrating diverse views and finding common ground or acceptable alternatives; Settles differences in productive ways with minimum noise.
• Communicates Effectively: Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions
• Directs work: Provides clear directions and accountabilities; Delegates and distributes assignments and decisions appropriately; Monitors progress by maintaining dialogue on work and results; Provides appropriate guidance and direction based on people's capabilities; Intervenes as needed to remove obstacles.

Additional Qualification

• Location: On-site – Bronx, NY
• Capable of sitting, standing, and walking for extended periods
• Must be able to tolerate refrigerated temperatures for certain tasks
• Vision must be sufficient to see information in print and/or on electronic devices
• Must be able to engage in hearing, talking on the telephone, attending in-person meetings, typing, and managing paper/files, etc.
• Successful completion of a background screening