Warranty Associate @ Jenson USA: "America's Bike Shop" - Jenson USA : Job Details

Job DetailsJob LocationRiverside HQ - Riverside, CAPosition TypeFull TimeSalary Range$18.00 - $20.00 HourlyDescriptionTitle: Warranty Associate @ Jenson USA: America's Bike Shop Department: LogisticsHours Required: Full-time, Non-ExemptLocation: Riverside HQ | 100% OnsiteSchedule: Alternative Work Week (10-hour shifts/4 days a week)Compensation: $18.00-$20.00/hourThe Job Located in Riverside, we are an online retailer of all things bike - mountain, road, e-bike, you name it. Our product offering makes for a unique work environment as there isn't a warehouse like ours in the area. Many of our team members are avid riders, and while it isn't a requirement for the job, you just might end up on a bike. You can expect an easy-going, welcoming and flexible atmosphere with good people. We are looking for a bike enthusiast with technical experience, whether that be in a bike shop or working on your own bike. The Warranty Associate assists the Warranty Lead with communicating with vendors and customers about warranty claims. They also help manage the warranty process and maintain customer and vendor warranty claims. Check out who we are here: jensonusa.com The Benefits

• Medical Insurance: 100% paid employee only, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend.
• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Additional Insurance: Dental, vision, and supplemental insurance options

Essential Duties and Responsibilities

• Communicates with customers regarding their warranty claims.
• Manages and monitors the various stages of a warranty claim, taking the necessary action to close-out the claim.
• Regularly communicates with customers and vendors regarding claims using email, phone, and chat feature.
• Physically & virtually moves inventory to demo/warranty/destroy warehouse.
• Ability to assist in repairing bikes.
• Collaborates with vendors and customers to arrange return/repair/warranty work.
• Collaborates with various departments to ensure completion of warranty claims while projecting teamwork to achieve the goals with Operations/Service Department.
• Maintains product in appropriate system allocation within Microsoft D365.
• Receive and send repaired/replaced goods to customers.
• Provides an environment of support and teamwork to achieve common goals within the Operations Department
• Other tasks as needed.

Preferred Qualifications

• High School Diploma or equivalent.
• Demonstrates a strong typing efficiency.
• Effectively communicates by email.
• Knowledge of bikes and bike service skills (wheel building/truing, suspension service repairs, familiarity with e-bike diagnostic programs) is a plus.
• Basic math and reading skills.
• Ability to work well with others or individually.
• Strong attention to detail and accuracy.
• Prior experience in a warehouse or receiving environment is preferred but not required.
• Experience with inventory management systems is a plus.
• Willingness to work flexible hours, including overtime and weekends if needed.
• Basic computer skills, including familiarity with email and inventory management software.

Physical DemandsThe below list is not a complete list of physical demands/conditions that may be required.

• Ability to be on feet up to 100% of working time.
• Ability to lift, push and pull up to 50 lbs.
• Ability to ascend or descend ladders, stairs, scaffolding, and ramps.
• Ability to stoop, kneel, crouch, and reach throughout shift.

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.
• Organization - Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs - Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication - Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented - Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player - Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Ability - Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement - Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative - Works effectively while asking for direction when needed.

Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.