Warranty Claims Specialist - Hearth & Home Technologies : Job Details

Every professional wants to work for an industry leader. Hearth and Home Technologies is the worlds largest manufacturer of hearth products (gas, electric and wood burning fireplaces, as well as Stoves) with a long history of exceptional products and customer satisfaction. Now is your chance as Hearth & Home Technologies is hiring a Warranty Claims Specialist that will be working onsite in our Lake City, MN location. This position has core hours Monday through Friday 8:00 am to 4:30 pm with potential to work remote on Fridays after on-boarding is complete. Role & Responsibilities

• Answer inbound phone calls, emails and chat messages from customers in the value chain, including the HHT sales team and trade channel partners.
• Resolve escalated calls and manage cases from other Claim Specialists or Tech Specialists towards timely and appropriate resolutions.
• Receive, audit, and approve high volumes of warranty and freight damage claims to meet customer requirements within warranty guidelines.
• Provide service to trade channel customer related to warranty claims.
• Administer RMA (Return Material Authorization) entry and receipt for claimed products.
• Assist other Claims Specialist or Tech Specialist warranty questions.

Position Requirements

• Minimum of 3 years claims processing experience and 1-2 years of technical experience or a 2-year degree in related field.
• Strong computer skills, including familiarity with Windows and Microsoft Office and accurate data entry skills.
• Salesforce experience preferred.
• Conflict management and decision-making skills while handling stress with a positive attitude.
• Excellent verbal and written communication skills.
• Understand and maintain confidential information.
• Ability to multi-task effectively and timely.

HHT Benefits starting Day 1

• Paid Time Off: 128 hours (prorated from start date)
• 8 Paid Holidays depending on start date
• Access to Earnings on a Daily Basis
• Health Care: full medical, dental, and vision
• 401k with company match

Additional Benefits

• Quarterly Profit Sharing Eligible after 1 year of service
• Paid Parental Leave - Eligible after 1 year of service
• $10,000 Adoption / Surrogacy Reimbursement - Eligible after 1 year of service
• Tuition Reimbursement - Eligible after 6 months of service

About Hearth & Home TechnologiesHearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industrys best and most recognized brands, including: Heat & Glo, Heatilator, Harman, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather!