Welcome Center Representative - Bluegreen Vacations Corporation : Job Details

Posted Thursday, July 25, 2024 at 4:00 AMJob Description:The Welcome Center Agent shall greet all guests in a warm and friendly manner. Agents must verify with the guests that their registration form is complete and accurate to ensure they meet the qualifications outlined in the DOP (Details of Participation). The agent is responsible for providing guests with their hotel vouchers and proper directions to their hotel. The agent must be knowledgeable of the local Orlando area, including all major and local attractions, to provide guests with accurate information to sell and upsell area attraction tickets.Schedule requirements:Must be available to work various shifts. Monday - Sunday Welcome Center hours of operation: 7am-10pm. Must be available to work weekends and holidays.Responsibilities:Check in guests, qualify guests, assign tour times, modify tour times, reschedule mini-vacation packages, cancel mini-packages, and create mini-vacation packages.Reconcile tickets and bank inventory daily.Thorough knowledge of the local area and major attractions is a must.Perform confirmation calls for all pre-arrivals.Verify all late arrivals have checked into their assigned hotel and confirm their assigned tour date and time.Answer phones professionally and within 3 rings.Other assignments as requested by management.MINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.)The minimum qualifications are a high school diploma or equivalent. A minimum of one year of experience in a fast-paced customer service, call center, or face-to-face environment is required. The ability to speak fluently in English and Spanish is a plus. Knowledge of the timeshare industry is a plus. Must be able to stand for long periods of time. Strong interpersonal, verbal, and written communication skills are required. Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel.Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ( Bluegreen  ) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems, and branding; however, it will take time until our separate operating systems, employment policies, and benefits are fully integrated.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a broad candidate pool. If offered employment, candidates must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE.#J-18808-Ljbffr