Welcome Center Specialist |Part-time| Acrisure Arena - Aeg : Job Details

In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.This role will pay an hourly wage of $20 per hour.Benefits for PT roles: 401(k) savings plan and 401(k) matching.This position will remain open until December 31, 2024.Responsibilities

• Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
• Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
• Front desk responsibilities
• checking-in program participants
• conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
• welcome the public, provide venue information and directions
• Professionally and accurately execute policies and procedures
• Intake and outtake of skate and equipment rentals for the public
• Help with sizing, lacing & cleaning skates upon return
• Support birthday party schedules, set-up, and execution
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle register transactions
• Process transactions for purchases and rentals
• Daily cleaning tasks within the department
• Support in-rink concessions - pizza, popcorn, snacks, and drinks service & sales
• Attend all required training sessions and staff meetings
• Maintain a clean and safe facility
• Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Qualifications

• Recreation facility or other customer service front desk experience
• Cash & sales transaction management
• League, facility schedule management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator

Preferred Experience & Qualifications:

• Experience with youth sports at the recreational and elite level
• Understanding of event and on-ice programming
• 2+ years work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DAYSMART)