Welcome Center Staff (Day Shifts) - West Boise YMCA - Treasure Valley Family YMCA : Job Details

Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life. Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.Responsibilities:* Develop intentional relationships and engage members to deepen their relationship to the Y Cause, and supportthem in meeting the seven Cause Measurement goals.* Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate informationabout Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.* Use databases and software to create memberships, complete program registration, update member information,and check-in members and guests, maintaining appropriate confidentiality.* Perform financial transactions accurately and maintain a balanced till.* Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.* Offer financial assistance in response to program and membership inquiries.* Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.* Record all accident/incident reports and participant statistics etc., as required by supervisor, and reactimmediately to member comments/concerns.Qualifications:* Previous customer service, sales, or related experience.* Basic computer and office skills.* Must be able to engage others in conversations and make all people feel welcome.* Ability to respond calmly and quickly to safety and emergency situations.* Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.Schedule:This is a part-time position averaging 15 hours per week. Schedule requirements are Tuesday/Wednesday/Thursday, 12:00pm-4:00pm and Saturdays, 9:00am-1:00pm.Welcoming and Inclusion:At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.How To Apply:External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact [email protected]. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.