Welcome Desk Coordinator - YMCA of the Roses : Job Details

The Lampeter-Strasburg Branch is searching for a dynamic addition to the team.This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Coordinator will provide leadership to the Welcome Desk Staff to ensure consistent, superior service procedures to maximize member and program enrollment. The Welcome Desk Coordinator will deliver professional member service, relationship building, and sales skills to create a welcoming environment.Employees enjoy FREE use of the facilities at all branches, including our outdoor pools, gym, and wellness center. Program discounts include FREE use of Child Watch up to 3 hours per day or Camp/School-Aged Childcare for your own children while you're working, and discounts on programs and lessons. Full-time and Regular Part-time Employees accrue PTO after their first month and receive free membership for their family!OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.ESSENTIAL FUNCTIONS:

Must perform all duties of the Welcome Desk Associate according to Welcome Desk Associate job description.

Work with limited supervision to coordinate duties of the Welcome Desk Associate and Childwatch team under the direction of the Membership Director.

Assists with training and/or scheduling Welcome Desk Associate staff.

Assists in delegating/overseeing work from the Membership Director to Welcome Desk Associate staff.

Assists with ordering/maintaining Welcome Desk supplies.

Able to perform back office functions such as membership data entry.

Assists with new member sales strategies, including tracking tours and sending follow up post cards, and member promotions.

Coordinates monthly membership connection thank you calls to renewing members and query non-renewals.

Assist in keeping member files up to date.

Assists with coordinating invoices and annual membership renewals.

May assist with generating Third Party Billing reports (Silver & Fit, SilverSneakers and Renew Active)

Assists with collection of outstanding membership balances.

Assists Membership Director in reaching monthly goals for numbers for prospects toured and new members enrolled.

Assists with updating email address mailing lists.

May assist with invoicing locker rentals and facility rentals or delegates to appropriate Welcome Desk Associate.

Maintains professionalism and supports a safe, clean, and organized work environment to ensure positive image of YMCA.

Assists with providing up to date information on bulletin boards and magazine rack.

Provide leadership for an effective tour and enrollment procedure via desk staff.

Help with other tasks as assigned including bulk mailings, membership campaigns, Quality 1st Program, membership promotions, open houses, and other assignments for the good of the YMCA.

Work with wellness staff, Childwatch and Youth/Family staff to ensure the programs and services are providing a quality membership experience.

Work with wellness staff to be knowledgeable regarding wellness equipment, classes and personal training to answer potential member and member questions/concerns.

Responsible for assisting with annual support campaign and articulating to members to increase awareness and participation.

Act as the membership contact in the absence of the Director.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community
• Emotional Maturity

QUALIFICATIONS:

• Must have 1 year as a Welcome Desk Associate OR 3 years of customer service experience
• High school diploma or GED certification
• Proficient computer skills
• Bi-lingual English/Spanish ability is a plus
• Previous experience in service-oriented or sales environment required
• Skills in problem solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi-task
• Adult and Pediatric CPR, first aid and AED
• Complete Listen First training within one year of employment

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee may have to complete a job where repetitive motions are required.
• Employee must be able to communicate effectively by speaking and listening.
• The employee must occasionally lift and/or move up to 10 pounds.

RequirementsQUALIFICATIONS:

• High school diploma or GED certification
• Proficient computer skills
• Previous experience in service-oriented or sales environment required
• Skills in problem-solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi-task

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.