White Water Waiver Coordinator - Summitbsa : Job Details

Direct ReportAdventure Program ManagerEmployee Profile and Desired Traits High level emotional intelligenceActive in team dynamics, conflict prevention/resolution, and identifying customer needsCheerful attitude and servant leadership dispositionDedicated customer service and people orientedAdaptability in a fast-paced environment with ability to learnAbility to interact with men and women of all ages and maturity levels of staff/customers Duties & Responsibilities Organize all waivers into structured system for daily distribution in an efficient mannerBecome a knowledgeable resource by familiarizing yourself with the programs and operations of the Summit Bechtel ReserveWelcome and assist customers arriving onsite, resolving concerns promptlyAnswer questions and distribute program information to Participants regarding their scheduled whitewater activity (What day, what time, where, what to bring...)Oversee the daily check-in and departure of participants at the whitewater activity tent; verifies that whitewater fee payments have been processed prior to tripMaintain a clean, organized, inspected, neat, and safe work areaFile trip reports with West Virginia DNRWrite an end-of-season report to include operational improvements for your areaOther duties or projects as assigned by SBR leadershipAbide by policies and procedure outlined in the SBR staff handbook Qualifications & Training 18 years of age or olderStrong problem-solving skills and interpersonal communication abilitiesMust have or be able to obtain Red Cross Standard First Aid and CPR Adult certificationsAbility to use Microsoft Teams daily for work related communication and coordinationBe or become a registered member of the Scouting America Performance Results Seamless waiver processing with less than 2 errors per dayRegularly show appreciation to coworkers via written and verbal methodsProvide 1 suggestion to improve the department Physical Requirements Up to 4 hours a day of either standing, walking, sitting, and the ability to lift 50 lbs.Can pass the physical exam and approved for SBR height and weight requirements HERE UniformSummit staff uniformHousing10x12' Platform Tent; Staff CampExpected Weekly Hours45 - 55#J-18808-Ljbffr