Wholesale Operations Manager - Maternity Coverage - Augustinus Bader : Job Details

Company Overview:

Augustinus Bader is a luxury, science-led skincare brand offering products backed by over 30 years of research in cellular repair. As a relative newcomer in the ultra-premium category, Augustinus Bader has seen impressive growth, with revenue continuing to accelerate as the company expands across the globe. We are positioning ourselves to become the global leader and brand in luxury skincare. We are proud of the strong collaborative, entrepreneurial spirit that is the hallmark of the company.

Role Overview:

We are seeking a Wholesale Operations Manager to fill a fixed term contract to cover a maternity leave. This critical role oversees the order management and administration for the North America Region. Working in partnership with Sales, Operations and Financial teams to provide best in class customer service and operational support to our Wholesale partners in the region

Responsibilities:

• B2B Customer Service
• End-end sales order lifecycle management
• New account on-boarding
• Vendor compliance
• Order allocation & fulfilment
• Order dispatch & shipment tracking
• Weekly and monthly sales reporting packs
• Establish & maintain a close working partnership with the Sales team (including in-field executives) and support them in achieving commercial goals in the territory
• Return Management

Requirements:

• At least 4 years of experience of wholesale channel operations
• Previous B2B experience in the North America region
• Experience of key account administration
• Proactive with the ability to problem solve; happy to work autonomously
• Familiarity with using an ERP system (Netsuite or similar)
• Luxury and/or beauty experience highly preferred
• Experience in processing EDI orders
• Experience with working with a 3PL