Wingstop Shift Leaders - Phase Three Brands : Job Details

Our people are our key ingredient.Phase Four Wings, LLC. Is currently hiring for shift leads at your local neighborhood Wingstop!The Shift Leader is a Team Member who has the ability to manage the day-to-day aspects of a Wingstop. They help direct and train Team Members, while assisting in goals driven by the GM and AGM. This role is a perfect starting point for those who show a management mindset and would like to learn more about Leadership in the Wingstop system.Critical skills and abilities for Shift Leader:• Encompasses and exemplifies The Wingstop Way• Has a can do attitude and exudes high energy• Assists in training team members on Wingstop procedures and standards• Shows strong sense of urgency and guest first mentality• Makes guest experience a priority and proactively addresses guest needs• Has total restaurant awareness when running a shift• Handles guest and team member incidents decisively and with professionalism• Connects with guests and resolves guest issues in a timely manner• Deescalates/defuses guest complaints, resolves them in the moment• Models operational excellence and mentors others to do the same• Ensures team members are engaged on achieving service and sales goals every shift• Provides corrective action for employee issues and escalates to the general manager• Provides innovative input for management of guest experience and achieving operational goals• Takes initiative to grow in position & learn new positions• Proactively asks questions and provides solutions• Seeks to develop self & others utilizing growth-by-learning• Ensures consistent execution of restaurant cleanliness and sanitation• Consistently manages time effectively by prioritizing activities based on impact• Follows through on commitments without fail; displays high integrity• Monitors food safety, cleanliness and sanitation & takes corrective action when necessary• Drives for results in guest experience metrics• Leads shift to achieve positive results through restaurant profitability benchmarks• Shows ability and skills to adapt operational changes willingly• Reviews Wingstop communications and conveys content to team members every shift• Makes quick and decisive action to improve guest experience and team member atmosphere• Exhibits the ability to receive, as well as deliver coaching• Creates and promotes an inclusive culture and environment for all team members• Connects with guests and team members, builds effective relationships with all levels• Is a role model to team members• Is a Wingstop Brand Ambassador• Greets all team members and guests with a smile and positive attitude and coaches team members to do the same• Encourages and provides recognition of team members and co-workers• Understands and responds to team member & guest moods, attitudes and personalitiesEmployee Benefits:Next Day Pay*Competitive WagesEmployee Meal DiscountFlexible SchedulingCareer AdvancementInteractive, Structured TrainingFun CultureAward Winning Management TeamsFull-Time Crew Members receive benefits including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability and many more!If you are a friendly, energetic, dependable person who is hardworking and honest, don't delay Apply today! Diversity is the inspiration for our success and yours. Phase Four Wings is an equal opportunity employer. Phase Four Wings, LLC an Independent Franchisee of Wingstop Restaurants.*Based on qualifications for next day pay programSalary Description$14-$15/hour