Winter 24/25, Rental Team Lead - Powdr : Job Details

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you'll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont's highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground.

Compensation and Benefits:

• Compensation: Starting pay rate of $17.75, actual wage will be adjusted based on experience.
• Benefits: Full-time, seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Lead Rental Technician is responsible for overseeing the daily operations of the ski and snowboard rental department. This role ensures that all rental equipment is properly maintained, fitted, and issued to guests with the highest level of customer service. The Lead Technician will manage a team of technicians, ensuring efficiency, safety, and a positive guest experience.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Assist with the opening and closing of the rental shop location
• Lead, train, and mentor a team of rental technicians
• Provide exceptional customer service, fit boots and adjust bindings to proper settings to ensure customer comfort and safety
• Ensure that all technicians are knowledgeable about equipment and fitting procedures
• Address and resolve any customer complaints or issues in a professional manner
• Educate guests on the proper use of rental equipment and safety procedures
• Oversee the maintenance of all rental equipment, including skis, snowboards, boots, and poles
• Ensure that equipment is properly tuned, adjusted, and cleaned after each use
• Monitor inventory levels and coordinate with management for equipment purchases or repairs
• Handle injury reporting for ski patrol requirements
• Maintain accurate records of equipment rentals, returns, and maintenance
• Work closely with other departments, such as ski school and guest services, to coordinate equipment needs and guest requests
• Provide regular updates to management on equipment status, staff performance, and guest feedback
• Perform other tasks as assigned

Basic Qualifications:

• Certification in tech duties is required
• Previous experience in ski and snowboard rentals or related field
• Knowledge of ski and snowboard equipment, fitting techniques, and safety standards
• Ability to perform basic equipment repairs and maintenance
• Must be able to lift and carry heavy equipment
• Certification in ski or snowboard equipment fitting and repair

Required Knowledge, Skills and Abilities:

• High level of organization and attention to detail
• Ability to work in a fast-paced, high-pressure environment
• Strong leadership skills with experience in team management
• Excellent customer service and communication skills

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

Work where you play - Apply now!

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