WIRELESS COMMUNICATIONS - NETWORK SPECIALIST III / EMERGENCY COMMUNICATIONS - St. Charles County, MO : Job Details

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JOB OVERVIEW: The purpose of this position is to support emergency communications systems and operations for the public safety/first responder users of St. Charles County as a technical, team and project leader and mentor within the specified grade. Provides multi-tier technical and engineering support of the county-wide P25 radio system, IP/MPLS microwave radio system, LAN/WAN networks, mobile-data system, and ancillary systems. Performs and directs routine operations tasks and emergency activities; such as install, configure, provision, commission, test, maintain and repair equipment within the radio, network, and remote site facilities systems. Manages work center operations and projects; and supervises staff and subcontractors.

RESPONSIBILITIES:

* Manage performance, ensure capabilities, and actively monitor the St. Louis Area Trunked Emergency Radio (SLATER), the St. Charles County's IP/MPLS network backhaul equipment and remote site facility systems.

* Conduct incident management and disaster recovery operations such as responding, identifying, dispatching, coordinating, and system/subsystem discrepancy analysis for root-cause identification, fault isolation and incident/problem resolution and determining operational continuity for end-users.

* Performs audits, preventative maintenance, and corrective action on all county and/or customer owned equipment in accordance with established schedules, standards, contracts, policies, procedures, directives, and guidelines.

* Evaluates system performance; make recommendations to improve functionality, safety, system coverage, reliability, maintenance, recovery, and sustainment of systems infrastructure including RF and network interference identification and isolation.

* Interpret, create, and modify schematics, diagrams, flowcharts, and documentation to support system(s) performance.

* Maintain physical and virtual systems security (i.e., access and video surveillance systems, facilities security, firewalls, implementation of security protocols, standards, and practices).

* Utilize a variety of digital analog radio communications and network test equipment.

* Ensure all work is conducted in a safe manner and all work areas meet applicable standards.

* Direct and coordinate with vendors and contractors in support of project, maintenance, and service activities.

* Prepare, issue and review RFQ/RFP/Bids as required.

* Conduct hardware/software analysis to provide comparative data of performance characteristics and suitability within the existing systems environment.

* Guide system expansion or disparate systems modification to serve new or additional purposes, system enhancement and/or improve system optimization.

* Attend regular work center meetings.

* Ensures all procedures established in the organizations Policies and Operating Procedures are followed.

* Mentors and supports junior technical team members.

* Routinely manage and/or coordinate work center operations, subcontractor staff and Division personnel when the Division Manager is unavailable.

* Maintain records pertaining to system and user information, discrepancies and resolutions, user assistance, maintenance schedules and regulatory data including procurement and tracking of system and capital assets.

* Write documentation to describe system topology, programming, operating procedures and manuals for operators and users.

* Create, review, and maintain documentation establishing the technology, schedules, standards, contracts, libraries, policies, procedures, directives, and guidelines as they pertain to the Radio Systems and Technology Division.

* Update and monitor the Division Calendar to assure that the weekly, monthly, and quarterly schedules are met including preparation and assurance of regular system reports and system training coordination.

* Research information and technologies and compose aggregated essays of the same in support of project, operations, or procurement processes.

* Conduct end-user training in classroom or one-on-one settings.

* Research ordinances, statues, and industry standards as necessary.

* Prepare documentation in support of State, Federal and certification reporting requirements.

REQUIREMENTS:

* Education

* Associates degree in Computer Science, Computer Information, Electronics, Engineering Technology, or related field. (or)

* Bachelors degree in Engineering, Computer Science, Computer Information, Electronics, Engineering Technology, or related field preferred.

* Certifications

* Must maintain valid driver's license.

* Job Experience

* A combination of education and direct experience in voice/data networks, network systems administration or radio/microwave systems may be considered.

* Six years relevant experience, with Associates Degree.

* Three years relevant experience with Bachelors Degree.

* Knowledge, Skills and Abilities

* Required to participate in rotating on-call shifts with other members of the radio division. Act as Radio Division team lead while on-call and when the Radio System Manager is unavailable. Shifts will typically run Monday to Monday.

* Extensive knowledge or considerable experience in either wide/local area wireless or data networks; or Trunked/Conventional VHF, UHF RF systems.

* General knowledge of facility systems and operations for remote telecommunications and computing sites including electrical, HVAC, fuel, UPS, and tower structures.

* Requires considerable skill in utilizing MS Office applications and work center planning and organization.

* Ability to troubleshoot, diagnose and repair network and telecommunications equipment at the system, subsystem, component, board, and software configuration level.

* Employment is contingent on successfully passing a full criminal background check.

BENEFITS: This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates has applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.