Work-from-Home Client Service Representative - Fisher Agencies American Income : Job Details

About Us:Fisher Organization is the New England division of American Income Life. Our mission is to protect the members of Labor and Credit Unions and various Associations of New England, as well as as many working families as possible throughout the region. We strive to become the premier in-home supplemental insurance company in New England while maintaining a company culture that promotes personal growth and striving to make a positive impact on our clients lives.Location: Remote,(Fisher Home Office 222 Forbes Rd #101, Braintree, MA 02184) Schedule: Flexible, Anywhere! Work in your preferred time zoneBoston #1 Top Places to work

The Role:Were seeking a motivated individuals to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role. If youre passionate about leading from anywhere and want to take your career to the next level, this is the perfect opportunity.

Responsibilities:

• Client Support: Handle inbound and outbound client communications via phone, email, and virtual platforms, resolving inquiries with professionalism and efficiency.
• Relationship Building: Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
• Problem Solving: Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.
• Process Improvements: Identify and implement strategies to enhance client satisfaction and streamline service delivery.
• Collaboration: Work closely with cross-functional teams to address client feedback and implement innovative solutions.
• Documentation: Maintain accurate records of all client interactions, ensuring compliance with organizational and industry standards.

Qualifications:

• Proven experience in customer service, client relations, or a similar role (1+ years preferred).
• Exceptional communication skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated and able to work independently in a remote setting.

Benefits:

• Flexible, fully remote work environment with the ability to set your schedule.
• Opportunities for professional growth, including leadership training and mentorship programs.
• Competitive performance-based compensation.
• A supportive team culture focused on innovation, collaboration, and success.

Work Location

Multiple locations - excluding residents of New York, Minnesota and California.Industry: Insurance/FinanceReady to take the next step?If youre excited to lead, grow, and make an impact from anywhere, wed love to hear from you! Apply today and join a team thats redefining remote work and professional success.

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