WORK FROM HOME - CUSTOMER SUPPORT LEAD (NIGHT SHIFT) - Underdog Fantasy : Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $75K per year / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance - As a Customer Support Lead you'll: Supervise and mentor a team of 10+ customer support agents to achieve high performance; Conduct regular one-on-ones, provide feedback, and support professional development; Oversee day-to-day operations of the support team, ensuring SLAs and KPIs are met; Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times...Hiring Fast >>