Work Management Scheduler and Dispatcher - Entergy : Job Details

Job Title: Work Management Scheduler and Dispatcher

Work Place Flexibility: Onsite

Legal Entity: Entergy Texas, Inc.-GTX

JOB SUMMARY/PURPOSE:

Responsible for managing exceptions associated with the schedule that Click generates for simple projects, which can include short- and long-cycle work.

JOB DUTIES/RESPONSIBILITIES

* Manages the exceptions associated with the schedule CLICK generates.

* Works with supervisors to resolve schedule issues and ensures priority work is scheduled. Monitors radio, phone, and system messages to communicate schedule adjustments to field personnel.

* Dispatches work after the start of the day (after field employees have left the yard in the morning) using CLICK software, including adjusting crews as necessary after initial dispatching.

* Contacts customers as needed to resolve access issues. Makes customer contact to resolve customer issues/complaints as needed.

* Identifies schedule deficiencies, analyzes alternatives, and recommends solutions to schedule conflicts. Works with affected parties to ensure that conflicts are resolved and/or mitigated.

* Interfaces with internal groups such as Project Management and Construction, Major Accounts and Distribution Operations Center for planned outages and resource coordination. Adjusts schedules based on feedback.

* Serves as a member of the Incident Response Team.

MINIMUM REQUIREMENTS:

Minimum experience required of the position.

0-4 years of customer service, meter service, or service scheduling/dispatch experience.

Minimum knowledge, skills and abilities required of the position.

* Ability to manage multiple responsibilities and deliverables in a fast-paced environment.

* Ability to work with multiple levels of the organizational structure.

* Strong verbal and written communications skills.

* Excellent organizational and analytical skills.

* Experience/training in scheduling resources or maintenance and construction practices.

Any certificates, licenses, etc. required for the position.

N/A

#LI-NW1

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Primary Location: Texas-Beaumont Texas : Beaumont

Job Function: Professional

FLSA Status: Nonexempt

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Req ID: 116820

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.