Workday Service Delivery Manager? - WPP, plc : Job Details

Reporting into the Global Service Manager - Workday Services, the role will manage and be the point of contact for the service delivery of Workday and HRIS applications for NOAM. Manage the Incident, Request, Problem, Change and Release Management processes for NOAM. Creating and presenting service reports to the business stakeholders detailing service level performance. Monitor status of high priority open tickets daily and work with technology support teams till resolution keeping the stakeholders updated. Monitor service ticket performance against our vendors and internal team SLAs/ OLAs Managing P 1 incidents in the region, reporting regularly to the Global Service Manager and wider stakeholders with updates. Work closely with the Service Transition team to ensure major releases also cover all the operational readiness criteria required for the NOAM region. Be heavily involved and lead service Improvement activities. What you'll need: Strong working understanding of ITIL Processe...Manager, Delivery, Service Manager, Workday, Service, Retail