Workforce Development Specialist II (FFTL) - Kentucky Personnel Cabinet : Job Details

Advertisement Closes12/22/2024 (7:00 PM EST)24-07753Workforce Development Specialist II (FFTL)Pay Grade12Salary$3,087.50 MonthlyEmployment TypeEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WKClick herefor more details on state employment.Hiring AgencyEducation & Labor Cabinet | Office of Unemployment InsuranceLocationLocation VariesDescriptionThis position is a remote workstation location based on the selected candidate's home address.The Office of Unemployment Insurance is an agency of the Education and Labor Cabinet. The Office ofUnemployment Insurance assists Kentuckians who are unemployed or underemployed and actively seekingemployment. The Office oversees unemployment insurance benefit payments, provides claim assistance, enforcesunemployment insurance tax requirements for employers, audits employer records to ensure compliance,adjudicates disputed claims, conducts hearings for claims that have been appealed, and conducts qualitycontrol reviews to ensure each area within the office comply with federal and state regulations.This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely asthe result of a federal grant. The duration of employment shall not exceed the life of the federal grant thatfunds the position. An employee appointed to an FFTL position is required to meet the minimum requirements forthe classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit)employee in a permanent position.This position will have access to confidential and sensitive information. The successfulcandidate will be required to ensure the safeguarding and security of all confidential andsensitive information and will be required to complete trainings, sign acknowledgments,follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security ofconfidential and sensitive information while employed and after employment ends.Job Duties:

• Provides unemployment insurance assistance to applicants filing claims.
• Answers technical questionsrelated to claims, fields within the forms for claims, and assists applicants with required documents.
• Answershigh volume of inbound/outbound calls from the queue from claimants and routes callers for assistance asneeded.
• With minimal to no supervision, conducts research, investigates claim issues, and identifies missinginformation to determine appropriate action needed for claim resolution.
• Documents all communication details and follow up with communication related to the claimants in theclaims portal, Kentucky's Electronic Workplace for Employment Services (KEWES) notes.
• Performs other duties as required.

Preferred Knowledge/Skills/Abilities:

• Exceptional written and verbal communication skills
• Excellent time management skills
• Ability to work under pressure and attention to detail
• Strong computer skills

If you are interested in a challenging yet rewarding career with the Office of Unemployment Insurance, whereyou can make a positive difference in the Commonwealth, we would love to review your application.The Education and Labor Cabinet (ELC) participates in E-Verify. It will provide the federal government withyour Form I-9 information to confirm that you are authorized to work in the U.S. The Cabinet will only use E-Verify once you have accepted a job offer and completed Form I-9.For more information on E-Verify, or if you believe that ELC has violated its E-Verify responsibilities,please contact the Department of Homeland Security (DHS) at 999-###-#### or Minimum RequirementsEDUCATION:Graduate of a college or university with a bachelor's degree.EXPERIENCE, TRAINING, OR SKILLS:One year of experience in reviewing, monitoring, determining eligibility for, and/or administering employment service or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources or a related field.Substitute EDUCATION for EXPERIENCE:A master's degree will substitute for one year of the required experience.Substitute EXPERIENCE for EDUCATION:Work experience in workforce programs such as WIOA, employment services, and/or unemployment insurance programs or experience in education, public administration, business, human services, military, human resources or a related field will substitute for the required education on a year-for-year basis.SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONEWorking ConditionsIncumbents working in this job title primarily perform duties in an office setting.If you have questions about this advertisement, please contact Lindsey Anglin at [email protected] or 859-###-####.An Equal Opportunity Employer M/F/D