Workforce Management Manager - Oneida Indian Nation : Job Details

Starting Salary: $82,700/YR Day Shift available Are you a scheduling superstar with a passion for leading teams and optimizing workforce magic? If you thrive on organization, innovation, and creating perfectly crafted schedules, we have the perfect opportunity for you at Turning Stone Enterprises!

What we value:

* Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

* Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.

* Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

* Paid weekly

* Variety of schedules

* Paid time off

* Tuition assistance

* Career-building professional development

* Discounts from dining to fuel to concerts

* Team Member appreciation events

* Quality healthcare and dental benefits

* A robust 401k retirement plan

* Dealer School

* Finance Scholarship Program

What does a Workforce Management Manager do?

* Effectively distributes work volume and scheduling assignments across the scheduling team, ensuring that each scheduler has appropriate knowledge of operational criteria for assigned departments. Ensures 24 x 7 coverage of the scheduling function, to include processing of paid time-off and other absences.

* Develops and implements standard operating procedures and sets effective performance standards for the scheduling team to ensure weekly communication with leaders who have dynamic schedules to stay abreast of changing business and staffing needs.

* Ensures each scheduler maintains a consistent weekly process for reviewing team schedules with each leader and obtaining approval prior to publishing. Regularly achieves the goal of publishing schedules a minimum of 2 weeks in advance.

* Suggests schedule changes, optimization, and formulates recommendations for scheduling efficiencies based on departmental and operational needs.

* Serves as a subject matter expert on Virtual Roster software. Demonstrates and articulates understanding of workforce management/centralized scheduling concepts relating to forecasting, capacity planning and scheduling.

* Regularly reviews audit reports and dashboards for all department schedules to monitor scheduler efficiency and effectiveness and ensure compliance with organizational scheduling policies.

* Conducts periodic leader outreach (at least quarterly) to ensure satisfaction with scheduling services provided.

* Works closely with HR systems and IT to review Virtual Roster releases and updates and ensures all schedulers are appropriately trained in optimizing Virtual Roster functionality. Effectively tracks and communicates any software issues and downtime.

* Works collaboratively with all department leaders and support departments to ensure effective onboarding and cross-utilization of employees in multiple positions.

* Works collaboratively with all department leaders and support departments to optimize scheduling workflows and communication to achieve highly efficient outcomes.

Key attributes we're seeking as a Workforce Management Manager are:

* A bachelor's degree in business management or related field or equivalent combination of education and experience required.

* A minimum of 5 years of leadership experience, with at least 2 as a direct supervisor/manager.

* At least 2 years' experience leading a centralized scheduling function in a large, dynamic organization - preferably in the hospitality and/or gaming industry.

* Excellent communication and collaboration skills deployed to meet both leader and employee needs.

* Excellent organizational skills and attention to detail to produce accurate schedules for thousands of employees within specific deadlines.

* The ability to promote and manage change positively, identify and implement process improvement, optimize resources, and leverage automation and technology

* The proficiency with PC operations and web-based platforms. Previous experience with scheduling software, preferably Virtual Roster. Previous experience with time and attendance and/or payroll systems, UKG and preferably Kronos software.

* Excellent analytical skills with ability to identify trends and audit and synthesize data to provide concise reporting.

* The ability to stand/walk for long periods of time and lift up to 10 lbs.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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