Workplace Experience Coordinator (Willow Lawn) - SimpliSafe : Job Details

About SimpliSafeWe're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. This role is expected to work fully onsite supporting our office and our agents who use our advanced technology to give exceptional customer service and keep our customers' homes secure. Why are we hiring?Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll DoWe are seeking a highly motivated, dynamic, Workplace Experience Coordinator to join our People team in Richmond, Virginia. This person will be responsible for the day to day operation, facilities management and administration for our Richmond Customer Experience Center. This role requires exceptional customer service and extensive communication, project coordination, organizational, and collaborative skills. This position is expected to be on site full time (5 days a week) in our Richmond, Virginia office. You must successfully clear a background check to meet state licensing requirements.Primary responsibilities include

• Maintain a polished and inviting front office by greeting guests and employees, and directing visitors.
• Continually refine and implement front desk guidelines and systems to enhance efficiency and elevate our hospitality standards.
• Ensure the overall office appearance reflects our brand and culture, while proactively identifying opportunities to improve the workplace experience.
• Serve as the primary point of contact for employee inquiries and facilities related issues, ensuring prompt and professional resolutions.
• Coordinate the setup and breakdown of meeting rooms as necessary.
• Oversee the inventory and ordering of office supplies, and equipment including caf supplies.Manage incoming and outgoing mail and packages.
• Organize incoming and outgoing mail and package delivery.
• Organize and manage weekly catered lunches, including menu selection, scheduling, order placement, setup and cleanup.
• Develop and maintain strong relationships with vendors and building management, including engineers, cleaning staff, contractor and catering services.
• Monitor security protocols including the WEX ticketing system and SimpliSafe visitor list to ensure the safety of our workplace.
• Process invoices for payment in a timely and accurate manner.
• Collaborate with onsite IT support as necessary for events and day to day operational needs.
• Partner with the Richmond Workplace Experience supervisor to plan and execute creative events, special projects and operational needs.
• Provide support for individual CX teams and work alongside the Customer Experience Project Manager to coordinate on-site activities and initiatives.

What You'll Bring

• Ability to be 100% onsite
• Experience in office administration, facilities coordination or similar preferred
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Excellent planning, organizational, and time management skills
• Proficiency with Microsoft Office Suite and Google Workplace
• Professional demeanor and enthusiasm about creating a positive work environment
• Strong problem solving skills
• Ability to thrive in a fast paced environment

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a no job too small attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].