Workplace Services Coordinator - Newell Brands : Job Details

Job ID: 3032

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Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Job Discription

The Workplace Service Coordinator is the ambassador for the workplace services program. The WSC shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The WSC shall build and establish a program to ensure a positive workplace experience each day.

The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support the workplace services program in a fast-paced environment.

In addition, the purpose of this position is to support Newell Brands as an employer of choice at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures, and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on a positive response to the concerns and needs of the occupants, environmental health and safety, and quality programs, in coordination and conjunction with Newell's goals and objectives. The position coordinates the activities, financials, vendors, and manpower required for the current and future needs of the building and operations.

Essential functions and responsibilities

* Work with the Regional Workplace Services Leader to build and deliver best-in-class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance.

* Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture & etiquette.

* Design and implement guidelines and best practices for building occupants to optimize their experience.

* Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

* Assist with identifying needed repairs, maintenance, or updates required in the workplace.

* Report on open and closed work orders and check the status of open work orders with the assigned party.

* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.

* Project an approachable and professional image in personal appearance, manner, and demeanor.

* Ensure complaints, questions, concerns, and suggestions are addressed and conduct follow-up, if needed.

* Ensure the day-to-day operations of the facility(s) or campus including but not limited to janitorial, life-safety, engineering, and general maintenance are implemented and conducted in a manner consistent with Newell policies and ownership directives.

* Regularly maintain standard PM schedule (emergency devices, term list, seating chart)

* Coordinate and control the shipping and receiving of product, packages, and freight. Distribute packages and mail within the building.

* Proactively identify needed repairs, maintenance, or updates required in the workplace.

* Be the primary point of contact and work with all vendors for repairs and maintenance as needed.

Key Competencies

* Communication Proficiency (oral and written)

* Customer Focus

* Initiative for Continuous Improvement

* Sense of Urgency

* Multi-Tasking

* Detail Oriented

* Time Management

* Team Orientation

Education

* High school diploma or a General Equivalency Diploma (GED)

* Associate or bachelor's degree in facilities management, building, business, or other related field preferred

Experience

* Minimum of 1 year of work experience in an administrative, accounting, or tenant services capacity

* Previous customer service experience

* Prior experience working in the facilities/property management, commercial real estate, or professional services industries preferred.

* Working knowledge of computer software programs and base-building systems

* Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)

* Demonstrated ability to exercise good judgment.

* Excellent interpersonal skills

* Ability to work a flexible schedule as needed, including but not limited to on-call after-hours and weekends.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; and move throughout the building and grounds frequently and throughout the day. Must be able to lift and maneuver objects weighing 50 pounds or more.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.