The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
ROLE OVERVIEW:
Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.
RESPONSIBILITIES:
Operations- Administrative – processing all non-technical tasks for both client and stock repairs, ie. repair registration, audit, diagnosis, cost estimate creation, materials posting, parts delay management, billing, payment processing, transfers, and final invoice.
- Logistics – receiving and shipping of all inbound and outbound parcels, including domestic and international shipments, ie. proper movement of product in/out of department, coordination of courier pick ups/drop offs, and maintaining supplies.
Knowledge and compliance- Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
- Understand and comply with Cartier security and operational procedures.
Brand Ambassador- Uphold Cartier image by maintaining professional demeanour at all times in person, via email, and telephone.
QUALIFICATIONS:
Education:- Associate or Bachelor's degree
Required experience:- Customer service or related field of experience with strong data processing skills
Technical skills / abilities:- SAP or other CS related programs
- Ability to work and prioritize tasks in a fast-paced and high volume environment
Personal skills:- Proactive personality, positive and solutions-oriented attitude
- Ability to work both independently and within a team environment
- Excellent communication skills both written and verbal.
Expected Salary Range: $26-$30/ hour
Salary will be negotiated based on relevant skills and experience.
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