Writing Center Front Desk Assistant - Student - Oklahoma City Community College : Job Details

Classification Title Student Employment Program (FWSP/STEP) Working Title Writing Center Front Desk Assistant - Student Datatel Position ID AEHD8FEDWKST1A / AEHD9AEHSTEP1A Annual Hours As needed or assigned not to exceed 25 hours a week. Placement Range $10.00 Position Type Student Employee Job Category Student General Description

This individual will serve in a secretarial role. They will assist visitors as they arrive and while they work in the computer area. They will provide clerical services for the supervisor.

Reports To Writing Center Supervisor What position(s) reports to this position?

None

Minimum Education/Experience

Completion of English Composition I with a C or higher

AND

Current OCCC student enrolled in a minimum of 6 hours for the Fall or Spring semester or enrolled in a minimum of 3 hours for summer semester.

OR

Current OCCC student with a Federal Work Study award.

Required Knowledge, Skills & Abilities

Basic computer skills, including knowledge of Windows and Microsoft Office

Efficient typing skills and written communication

Positive work relation skills

Excellent customer service skills

Physical Demands/Working Conditions

1. GENERAL PHYSICAL REQUIREMENTS:

Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.

2. PHYSICAL ACTIVITIES:

This position requires the person to frequently move about the center to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, faculty, and staff to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate and inspect a computer and other Writing Center equipment to assist and/or instruct students on proper operation.

3. VISUAL ACUITY:

This position requires the person to view a computer multiple hours in a day.They are asked to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor center, classroom, or office setting.

Preferred Qualifications

2 years experience in a customer service role

Required Training Work Hours

This position offers up to 25 hours per week. Scheduling is flexible according to the Writing Center's needs, Monday through Saturday.

Department Division of Arts, English & Humanities Job Open Date 08/16/2023 Job Close Date 06/30/2024 Open Until Filled No HR Contact Brandon Thomas Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript.

Transcript must show successful completion of ENGL 1113.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) ###-####, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Posting Number Student, Work Study, Temporary_0402748

Job Duties

Job Duties (Position Specific)

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement)

Maintain a professional workstation suitable for a college environment.

Sign students in and out of the Writing Center using the client tracking software.

Perform clerical duties such as answer the phone, operate Excel for data entry, and send/reply to emails.

Provide excellent customer service: genuine care for the job, attention to detail, job knowledge, and problem solving.

Maintain a running list of students waiting for tutoring and assign tutors to students.

Promote tutoring upon each visit.

Assist faculty and students in the use of computers and various learning materials.

Assist with maintenance of student records for the Writing Center and all its support functions.

Provide basic troubleshooting and cleaning for computers in Writing Center.

Other duties as needed.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.