Written Correspondence Specialist - OneMain Financial : Job Details

As a Written Correspondence Specialist, you are responsible for all written correspondence assisting with account information, insurance claims, payment deferments, credit reporting issues, dealership questions, and other correspondence received through email and chat correspondence channels.

Pay: hourly

Schedule: Monday through Friday 8:00am-5:00pm with a rotating Saturday once every 4-8 weeks.

Location: Onsite in West Valley City, UT

Job Duties:

• Answer and respond to questions and concerns from customers that are received through written correspondence channels
• Investigate customer's problems and help resolve their concerns including credit bureau management and insurance issues
• Receive, process and secure bankruptcy documents on debtors in bankruptcy
• Other duties prescribed by the Customer Relations Team Lead
• Receive and attach documents for accounts in the funding process

Required experience/education:

• Customer Service skills
• High School Diploma or GED required.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.