Yawkey House Shelter Evening Counselors - Shelby American : Job Details

SCHEDULE: 40 hours, Saturday- Wednesday, 2:45PM-11:15PM. Essential position during weather or other emergencies.

PAYS: $21.40 per hour DOE.

LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting them to appropriate resources.

The GSS will also assist guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate a guest's needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS must enter data into the Homeless Management Information (HMIS) system and document reports in keeping with agency policy. The GSS is expected to make sound decisions and appropriately seek guidance from a supervisor.

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED.

PREFERRED:

• Valid MA driver's license in good standing.
• Bilingual English/Spanish.

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field.

PREFERRED:

• Administering Narcan and CPR in a work setting.
• Knowledge in the areas of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to the homeless.
• Knowledge of area resources.