Zip Customer Service Representative - Consolidated Water Group : Job Details

About Zip Water: or watch - With unrivaled expertise in instant filtered boiling, chilled and sparkling water appliances, Zip Water is known globally for being home to the world's most advanced drinking water appliances. Founded in Australia in 1947 and purchased by Culligan in 2017, we've always been innovators, advancing and perfecting our drinking water technology for decades. Today, Zip products can be found in thousands of homes and offices around the world and the Zip HydroTap was launched in the US in 2018. Responsibilities:

• All levels of Sales Administration Management including order entry/status, order tracking, return goods processing, product knowledge requests, and routine communication with B2B customers and sales team
• All levels of Customer Service Administration Management including product knowledge requests, product registration processing, service request processing, and routine communication by phone and email with consumers/prospective clients/product owners
• Technical Service Assistance via phone, email, and text for Customers/Installers/Plumbers
• Enter new customer data and update changes to existing accounts in Salesforce CRM
• Maintain and ensure timely and adequate responses to phone and website request
• Handle inbound, unsolicited prospect calls
• Handle/route inbound service calls/emails
• Assist in creating RFQ responses to potential clients
• Emphasize product/service features and benefits, quote prices, answer all questions regarding product line
• Appropriately communicate and represent brand identity and corporate position

Requirements:

• University or college degree or an acceptable combination of education and experience
• Solid experience in upscale customer service, data entry, call control and time management
• Knowledge of sales principles, methods, practices, and techniques
• Strong problem identification and resolution skills
• Ability to build and maintain lasting relationships with customers
• Exceptional verbal, written and interpersonal communication and presentation skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic

Preferred:

• Salesforce or other CRM platform experience - 2-3 years
• SAP or other ERP platform experience - 2-3 years
• Microsoft Office experience including Word, Excel, PowerPoint - 4-5 years
• Customer Service Experience in an affluent community or with an upscale product - 2-3 years
• Experience working closely with Sales and Service Professionals and/or Appliance Repair Technicians

Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Resourcefulness Independence Initiative Customer Focus Written/Oral Communication Passion Team Player Analytical Skills Organizational/Planning #LI-NY1