Job Location : Chico,CA, USA
**Customer Service Representative**
Full-Time in Chico, CA - Entry Level - Customer Service **CUSTOMER SERVICE REPRESENTATIVE**
DigitalPath, Inc. is an expanding Chico-based Internet Company that is dedicated to building a positive workplace as we deliver high speed internet to rural communities. We currently have a Full-time opening for a Customer Service Representative. If you have the qualifying combination of skills and experience, we're looking for, we want to hear from you!
**ABOUT DIGITALPATH, INC.**
DigitalPath, Inc. is growing and thriving in the communities of Northern California! We are the leader in providing high-speed internet to thousands of rural customers. We are proud to partner with the State of California, CalFire, AlertWildfire, and other large corporations that are involved in providing both prevention and response technology for California wildfire emergencies. We invite you to review this and other open positions, to contact us with any questions, and to apply!
At DigitalPath we work hard to provide every employee with a supportive work environment that is fulfilling and expresses appreciation. We know that all our employees play a vital role in the company's continued success. The health, wellness, and safety of our employees and the communities we serve is of utmost importance to us.
**Essential Duties of the Customer Service Representative:**
+ Answer telephone and customer emails for billing and service.
+ Process customer payments.
+ Place calls to customers that have accounts receivable balances.
+ Resolve customer questions related to their services.
+ Handle customer problems with finesse and escalate when appropriate.
+ Process responses to customer charge-backs in a timely fashion.
+ Analyze customer transactions, correct customer records, and adjust errors.
+ Respond to customers requests via telephone or email.
+ Contact customers to clarify account information.
+ Ability to retain knowledge of services, prices and installation times as required.
+ Assist in scheduling recoveries, installs and service calls as requested.
+ Maintain a positive and energetic attitude with customers and employees.
+ Consistently able to arrive to and start work on-time.
+ Perform all other duties as assigned by supervisor.
An eligible candidate will use excellent communication skills and have a pleasant telephone voice/manner/grammar. Basic computer skills are also required including Microsoft Excel experience. A minimum of one year experience in a fast paced customer service related position or field is required as well as a high school diploma or the equivalent. All job offers are contingent upon passing a post-offer pre-employment background check, physical, and drug/alcohol screening.
**Compensation - Customer Service Representative:**
This is a full-time non-exempt position. Starting pay begins at $15, with higher possible starting pay depending on experience. All job offers are contingent upon applicant passing a post-offer pre-employment background check, physical, and drug/alcohol screening. Benefits include: Group Health and Dental insurance, Life Insurance, Vision Reimbursement Program, Free Residential Internet Service (if you reside in the coverage area), 401k, PTO, and Holiday Pay. Part Time employees receive California Paid Sick Leave. All employees have access to our Employee Assistance Program (EAP). Our facilities include an on-site cafeteria with company lunches/parties, and a dedicated game room currently in development.