JOB DESCRIPTION: ROOM ATTENDANTSummary: Housekeeping is what gives hotels the wow factor. It's the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think wow, this looks wonderful . To deliver a great guest experience-a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests. Duties and Responsibilities:
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning bathroom, removing trash
- Greet and acknowledge guests
- Handle and store chemicals, wearing provided safety protection equipment according to brand standard and any other local legislative requirements
- Communicate when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
- Report to supervisor any needed repairs or unsafe conditions.
- Follow established safety procedures at all times, immediately reporting any health or safety incidents, security breaches or suspicious behavior to supervisor or manager on duty
- Respond to guest complaints, special requests and take action to ensure guest satisfaction
- Monitor and control supplies, keeping cart neat, clean and stocked.
- Record and turn in all lost and found items, according to established procedures
- Work as part of a team and communicate with other departments according to established procedures, to ensure excellent quality and service
- Complete any other duties or special projects as assigned
Skills and Qualifications:
- Basic reading, writing and math skills
- Ability to work in a team environment and communicate with associates, management and guests
- Frequent bending, stooping and kneeling, standing and walking for duration of shift
- Lift and carry items weighing up to 50 pounds, ability to push/pull medium to large objects/weights
- Ability to work under time constraints, in a fast-paced environment
- Ability to work a flexible schedule including weekends and/or holidays
Benefits:
- Competitive wages
- Paid Earned Personal Leave
- Holiday Pay (for worked holidays)
- Options for single and family health coverage
- Life Insurance
- Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
- Employee Discount
- Uniforms
I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.