Job Location : all cities,CA, USA
Server - Four Points by Sheraton, Scotts Valley Job Details Job Location 0EN26 Scotts Valley Hotel LP - Scotts Valley, CA Position Type Full-Time/Part-Time Job Shift Any Description
* This position is responsible for assisting guests in the restaurant, bar and catering outlets in an efficient and courteous manner.
* Effectively promotes the restaurant, takes orders, and prepares/delivers food and beverage orders.
* Adheres to all health regulations, and follows high standards of quality to ensure guest satisfaction.
**Responsibilities:**
* Greets all guests in a courteous and friendly manner.
* Accurately and quickly takes, enters, prepares and delivers guest orders per standards.
* Responds to guest needs and provides the highest level of quality service.
* Assists other associates as needed to meet guests needs.
* Effectively operates micros operating system and cash register.
* Follows all Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
* Responsible for answering all questions about menu items, specials, and prices.
* Familiar with preparation methods and ingredients to meet guests dietary/allergy questions.
* Actively up-sells food and beverage items to maximize revenue.
* Monitors and replenishes stock of prepared menu items.
* Prepares all food in a timely manner.
* Brews coffee and prepares coffee/other drinks per the specific recipes.
* Assists Bartender when necessary with serving alcoholic beverages, and follows local/state liquor laws.
* Dispenses appropriate levels of alcohol; prepares drinks to recipe and Marriott standards.
* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
* Consistently checks guests identification and monitors guests consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
* Assists servers, cooks and bartenders as needed.
* Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter.
* Assists as needed with washing dishes.
* Completes all required paperwork in an accurately and timely manner.
* Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
* Maintains a clean and safe work area, and handles all food/beverage in compliance with Lotus Management Inc. & Marriott, brand, local, state and federal regulations.
* Assists in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
* Follows all Lotus Management Inc. & Marriott procedures for guest/associate incidents.
* Knowledgeable of hotel emergency procedures.
* Produces required volume of work by planning, organizing and prioritizing work duties.
* Adheres to Lotus Management Inc. grooming and appearance standards, and general work rules and department procedures.
* Attends all required department and hotel meetings and adheres to attendance policy.
* Completes all required side work, and takes initiative to assist wherever necessary.
* Works as a team player and actively contributes to the success of the bar and restaurant experience.
* This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications.
Qualifications **Required:**
* One-year prior serving/customer service and/or bartending experience required.
* Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment.
* Must have the ability to speak, understand, and write English in order to meet guests needs and complete required paperwork.
**Education:**
* High school diploma/GED or equivalent experience required.
* TIPS or CARE beverage service training and certification, or the ability to obtain local certifications as required by law.
**Physical Requirements:**
* Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift.
* Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
**Preferred:**
* Prefer two or more years of previous serving and/or bartending experience in a fast-paced restaurant environment.