Job Location : Old Saybrook,CT, USA
Job Location Saybrook Point Resort & Marina - Old Saybrook, CT * Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
* Conforms to AAA Four Diamond Standards.
* Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure room is set up as contracted.
* Be aware of the location of all function rooms and the various types of setups, including, but not limited to classroom style; theatre style; conference style; u-shape; hollow square; and rounds.
* Prepare rooms for use; adjusting lights, sound volumes, adjust curtains, and temperature as needed for before guests arrive.
* Know the menu for each function that you serve and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
* Set all tables in your area properly and uniformly in accordance with the set guidelines for each function.
* Creatively and properly set-up and break down all buffets and other special food service tables and equipment.
* Be in communication with the Banquet Captains/Banquet Manager(s)/Banquet Chef regarding any special needs.
* Report food allergies to manager as soon as possible.
* Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
* Communicate any areas of need, problems, and concerns to Banquet Manager(s)/Banquet Captains.
* Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
* Pour wine at the tableside.
* Complete all assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment etc.
* Perform all other duties as assigned by management.
* Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
* Adhere to all Health and Safety policies and procedures.
* Ability to work quickly and as a team in a fast-paced environment
* Positive interpersonal skills required.
* Ability to read and comprehend written instructions
* Ability to multi-task effectively
* Excellent communication skills
* To perform this job successfully, the individual must be able to stand, move and work throughout the banquet function area and property, including walking up to 1 mile, climbing stairs and stand for the duration of the shift.
* While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
* The associate must regularly lift and/or move up to 50 pounds.
* Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
* Previous waitstaff experience a plus
* Knowledge of catering practices preferred
**Competencies**
* Ability to work quickly and as a team in a fast-paced environment
* Positive interpersonal skills required.
* Ability to read and comprehend written instructions
* Ability to multi-task effectively
* Excellent communication skills
**Required education and experience**
* High school diploma/GED preferred
* Minimum 18 years of age
**Preferred education and experience**
* Previous waitstaff experience a plus
* Knowledge of catering practices preferred
**Additional eligibility requirements**
* Maintains all current licenses and certifications
* Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
* Available days, evenings, weekends, holidays and extended hours as business dictates.