Job Location : New York,NY, USA
Be an early applicant +7 benefits Be an early applicant +7 benefits Be an early applicant +8 benefits Marc Fisher Footwear is seeking a **Desktop Support Specialist** to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment. The ideal candidate will be an energetic, quick learner with strong problem-solving skills. The desktop support specialist will provide technology related support with a high degree of customer service, technical expertise, and timeliness.
**Responsibilities:**
* Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
* Troubleshooting problem areas (in person, virtually, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance.
* Field incoming help requests from end users via both telephone and e-mail in a courteous manner
* Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop)
* Provide basic LAN/WAN/VPN support
* Install and upgrade software
* Build and deploy PCs and Laptops
* Assist with evaluation and implementation of emerging technologies and applications
* Record all client inquiries, from initial call to incident resolution
* Maintain records of hardware, software and network inventory
* Participate in on call rotation
* Additional responsibilities as needed
**Job Requirements:**
* Bachelors Degree and/or related courses/certifications required
* Specialist in Microsoft Office applications, Microsoft IT Support Certification a plus
* Proficient in O/S and hardware support, remote connectivity experience and mobile device management a plus
* Working experience with Citrix applications or Mac O/S a plus
* Excellent Communication and problem-solving skills
* Practical knowledge in installing and configuring operating systems, networked and local printers, audio/visual equipment and business applications
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