Job Location : New York,NY, USA
** Overnight Front Desk Manager**
**Job Category****:** Management **Requisition Number****:** OVERN01084 Showing 1 location **Job Details**
**Description**
**Major Duties and Responsibilities:**
+ Provides an issue free work environment through motivation, support, empowerment and development for all personnel.
+ Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions.
+ Ensures that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction producing a high level of service.
+ Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
+ Proactively participates in the comprehensive sales and marketing efforts.
+ Oversee the hotel and all hotel staff working overnight and hold each accountable to the designated job function.
+ Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues;
+ Balances and audits for accuracy all room and tax charges, cashier reports, credit card reports and house accounts;
+ Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
+ Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information;
+ Responsible for training and development, performance evaluations and counseling of all Night Audit staff.
+ Performs Guest Service Agent and Night Audit duties
+ Assists in continuously evaluating the performance of staff and takes corrective actions when necessary.
+ Maintains and accounts for assigned cash bank and front office cash record.
+ Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.
+ Reviews arrivals and ensures all guest preferences and special requests are fulfilled.
+ Responds to guests feedback from World Class Customer Satisfaction Surveys.
+ Assists in Fire Safety Program.
+ Familiar with Crisis Manual and able to put into action as needed.
+ Facilitates the training and development of associates.
* **Trains on and executes all applicable Affinia Standard Operating Procedures.**
* Performs miscellaneous duties as required
* **L****eadership Skill Requirements:**
* *Consistently demonstrates our established Leadership Competencies:*
* Vision and Strategic Leadership
* Change Leadership
* Customer Satisfaction and Quality Leadership
* Learning and Development Passion
* Teaming
* Communication
* Associate Satisfaction Leadership
* **Technical Skill Requirements:**
* Ability to multi-task, prioritize and work in a fast paced environment.
* Ability to create, implement and analyze manual and automated reports.
* Knowledgeable of all market segments, management strategies and techniques.
* Operational knowledge of reservations and national sales process.
* Knowledgeable of all corporate department functions.
* Ability to develop and deliver effective training.
* Knowledgeable of advertising and marketing functions.
* Comprehensive knowledge of Top Accounts for the Hotel, NYC markets, trends and all Affinia rates.
* Comprehensive knowledge of personal computers and various property specific applications, such as Opera, hotSOS, and Microsoft Office.
* **Other Skill Requirements:**
* Consistently strives for continuous improvement while ensuring a high level of professionalism.
* Creative and innovative thinker who can bring thoughts to actions with speed.
* Analytical approach to problem solving, solutions-oriented.
* Strong oral and written communication, decision-making, organization and leadership skills.
* Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic. *Essential:*
* **Experience and Qualifications:**
* College Degree or equivalent.
* two (2) years work experience in Hotel Night Audit
* Two (2) years work experience as a manager
* Experience with working in a union environment.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**