BUFFET SERVER
: Job Details :

**Purpose:** The primary purpose of the position is to act as an ambassador for the kitchen, AALTOS Garden Caf, Ambassador banquets and Canad Inns. The Buffet Server serves the public with a professional, friendly and upbeat attitude. The Buffet Server monitors and maintains the hot and cold buffets. The Buffet Server will take the considerations and requests of guests above all other duties **Areas of Responsibility:** Creates 100% guest satisfaction by providing Canad Certified Four Star Service and by exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Fill wells, turn on compressors, decorate and set up tables;

Refill stations and machines, set-up stations, set out utensils, polish silverware, etc.;

Inform other Culinary staff of menu changes.

Organizes and maintains work areas, coolers and storage areas

Adhere to all sanitation guidelines;

Answer all guest inquiries regarding food choices;

Anticipate and tend to all guest needs;

Assist with the development of cost control systems to reduce waste in food, supplies, and labour;

Assist the Production Cook as necessary;

Ensure Hot Food is Hot & Cold Food is Cold.

Fulfill guest requests, avoiding serving excess portions;

Prepares work checklist and organizes work stations for each shift

Performs other duties as required

This position is looking for an individual who is: Clean, with excellent hygiene habits; Detail-oriented; Enjoys meeting and talking with different people; Experience in a similar work environment; Extroverted personality; Multi-tasks efficiently; Organized, accurate and reliable; Prioritizes and works efficiently with limited supervision; Professional attitude and expectations; Positive and upbeat attitude and demeanour and Recognizes and resolves problems quickly and efficiently.

**Success Factors:** **Focus On the Guest** Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company. **Attention to Detail** Ensure that work is accurate, thorough and to the highest standards.

**Apply Professional, Product, or Technical Expertise** Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.

**Develop Self and Others** Continually work to develop own capabilities and the capabilities of others.

**Foster Teamwork** Work well in a team environment and motivate teams to sustain exceptional levels of performance.

**Communicate Effectively** Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

**Key Skills and Requirements:** **Technical Service Skills** Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.) **Stand-up and/or One-on-one Training** Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.

**Organization** Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

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