Job Location : Redmond,WA, USA
Job Description
AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.
Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connect is a publicly available AWS service that was created by leveraging the ten years of development that went into building the tools Amazon itself uses to provide award-winning customer service at massive scale. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a frustration-free, extensible, and natural customer experience. With these AWS technologies, we are transforming an industry and the way businesses and their contact center agents engage and interact with their customers.
We are looking for a passionate, talented, and experienced Product Management leader to join us to lead the strategy and expansion of Amazon Connect's communications services. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next of AWS application services and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.
As Senior Product Manager, you will drive strategic initiatives from conception through completion focused on Connect analytics reporting and visualization. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs.
This Team Is a Great Fit For You If
Here at AWS, we embrace our culture of inclusivity. We are committed to furthering our culture of diversity. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences.
About The Team
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
QUALIFICATIONS
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, protected veteran status, disability, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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