Brand Ambassador/Guest Services Coordinator
: Job Details :

** Brand Ambassador/Guest Services Coordinator**

**Job Category****:** On-Air Talent **Requisition Number****:** BRAND001998 Showing 1 location **Job Details**

**Description**

**ABOUT IMEDIA BRANDS:**

iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce, and advertising. The company owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses that cross promote and exchange data with each other to optimize the engagement experiences it creates for advertisers and consumers.

**OVERVIEW**

The Brand Ambassador's job is to manage and support Guests for all iMedia channels. They create a positive and professional first impression of iMedia to employees and visitors, including overseeing employee and visitor experience. Serves as a Brand Ambassador for iMedia Brands.

**KEY RESPONSIBILITIES**

* Manage and support Guests for all iMedia channels.

* Communicate with On-Air Guests prior to shows.

* Follow up with On-Air Guest after visit has ended.

* Maintain Guest communications for scheduling and budget purposes.

* Create a positive and professional first impression of iMedia to employees and visitors, including overseeing the employee and visitor experience

* Act as the main point-of-contact for all On-Air Guests.

* Request samples for hosts or guests who need them.

* Create, issue, and edit permissions for security badges for employees and visitors.

* Additional duties as assigned.

**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**

* Bachelors Degree in Communications, Hospitality, Marketing, Advertising or Film/Video/digital production, or related education or experience preferred.

* Ability to multi-task, organized, self-starter, ability to work at a fast pace.

* This is an evolving role. Looking for a candidate who can make suggestions related to process improvement.

* 2+ years Customer Service experience required.

* 1+ year of logistics or scheduling experience preferred.

* Microsoft Office skills required, with emphasis on Outlook Meeting Invites.

* This position shall be filled on a full-time, on-site basis only.

* Will include evening and weekend shifts.

* The duties of this role may require infrequent travel, including by air, up to 5%.

**CAREER PATH**

Guest Experience Coordinator Guest Experience Manager Supervising Producer

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

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