Company Overview:
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. impact on the environment. Our award-winning office products seating, sit/stand desks, technology support and lighting have led the industry in performance and simplicity for 40 years.
Overview:
Responsible for reviewing customer complaints to ensure data integrity. Analyze various data related to departmental performance, generate quality metrics, prepare presentations, and communicate results effectively. Strive to Assist Quality department in preparation of reports, graphical analysis and other related duties assigned by the supervisor.
Responsibilities:
- Critically review product and process quality complaints to identify key information. Interface with complaint initiators, to obtain pertinent details required for supporting Quality functions
- Evaluates complaints for potential safety issues, new product issues, manufacturing issues, misclassification, and provide timely escalations of issues to the Quality department
- Analyzes and trends complaint data regularly to identify new issues as necessary
- Monitor evaluation data of returned goods and ensure complete documentation is followed as per established standard procedures
- Refine complaints data into meaningful statistics / information; with summarized analysis to enable management review of product and process performance
- Facilitate to prepare and produce analysis and reports as assigned or requested. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality
- Check data for accuracy of complaints by researching historical issues, corrective actions, order details, BOMs, and update complaint and product coding to maintain data accuracy
- Be conscious of complaints being reviewed and proactively look for trends in data and report to manager accordingly
- Contribute ideas and suggestions to improve processes and product performance based on observed field failures
- Ensure timely management of all complaints, reports, and presentations
- Extracts weekly and monthly quality data and maintains department records/files as required
- Support cross functional teams and stakeholder groups on ad-hoc data analysis, data queries, in support of product and process performance
- Prepare presentations summarizing major external issues, internal issues, costs of poor quality trends, complaint trends, and distribute reports to various interoffice departments.
- Communicate needs and requests to other team members as appropriate
- Additional duties as assigned
Qualifications: