Customer Service Rep - Ford Support
: Job Details :

** Customer Service Rep - Ford Support**

**Job Category****:** Field Service **Requisition Number****:** CUSTO01360 Showing 1 location **Job Details**

**Description**

**ESSENTIAL FUNCTIONS:**

- Complete Ford Lincoln Protect prior approvals on behalf of Blue Bird dealers & authorized Independent Repair Facilities (IRF).

- Provide Ford Lincoln Protect prior approval support for Ford dealers.

- Provide Ford warranty claim processing support for Blue Bird dealers, Ford dealers and IRFs.

- Perform & provide Ford warranty data analysis for Blue Bird management review.

- Support requests for Ford prior approval & warranty systems training.

- Provide Ford website access & functionality support.

**KNOWLEDGE, SKILL AND ABILITIES:**

- In-depth Ford prior approval & warranty claim knowledge.

- Proficient in Microsoft Office tools with advanced Excel abilities.

- Excellent communication and customer relation skills.

- Detail oriented with a high degree of accuracy.

- Proven track record of working independently, following-through and solving problems quickly.

- Availability for travel depending on customer needs.

**EDUCATION AND/OR TRAINING:**

- 5+ years of Ford customer service division and/or dealership experience with focus on Ford warranty systems specialties.

- 2+ years of experience using Microsoft Office suite with advanced Excel training/certification.

****The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.***

***EOE/AA/Disabled/Veterans***

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Required**

**2 years:** Two+ years of experience using Microsoft Office suite with advanced Excel training/certification.

**5 years:** Five+ years of Ford customer service division and/or dealership experience with focus on Ford warranty systems specialties.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)