Overview:
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Come join our Amazing team here at Hackensack Meridian Health! We offer Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!
The Admissions Specialist completes initial triage via face to face Interview of all incoming patients to the Access/Admissions Department. Assists with gathering clinical information. Reviews patients for Admission Physician/Nurse Practitioner/LIP. Collaborates with LIP and assists with the patient admission to HMH Carrier Clinic or Blake Recovery Center or helps make proper referrals and/ or transfer if and/when appropriate. Manages case pre-admission, including requests for medical records and other clinical information as required prior to evaluation.
Responsibilities:
- Answers telephone inquiries in the Access Center. Provides pertinent information regarding inpatient/outpatient services to patients, families, and referral sources. Triages appointments and schedules patients at appropriate locations. Provides assistance to all aspects of patient intake.
- Enters patient data (demographics, insurance, and clinical information) into a computer system.
- Performs computer processes relating to admissions, referrals to outpatient centers, schedules appointments, and edits changes in existing computer files.
- Performs intake evaluation patient interview (1) asking clinically pertinent questions during the patient and/or family interview; (2) recognizes critical situations necessitating immediate clinical intervention (response); (3) communicates patient problems and difficulties with Admission LIP and assists with arriving at a clinical determination recommendation using admission criteria.
- Notifies units of pending admissions.
- Notifies outpatient centers to arrange treatment for patients who require that level of care following assessment.
- Performs pre-certification/authorization reviews with payors.
- Tends to the care and comfort needs of patients and their families. Meets and exceeds expectations by responding promptly with tact and sensitivity.
- Performs all assigned duties relative to the processing of patients through the Carrier system.
- Serves on hospital committees as appointed.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree from an accredited college/ university in social work, psychology, nursing or related field.
- Previous clinical experience in an inpatient experience in a psychiatric or substance abuse facility.
- Excellent written and verbal communication skills.
- Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Master's degree in Social Work, Counseling or related field.
- Prior years of experience working as a NJ screener or in a psychiatric admissions department.
Licenses and Certifications Required:
- AHA Basic Health Care Life Support HCP Certification or completed in the first 90 days of employment.