About the job Customer Service Representative - Remote We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment. Responsibilities
- Being available M-F - 9a to 5p PST
- Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
- Impact new processes while helping to build the community and give the community a voice
- Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
- Proactively problem solve
- Works well with a team to collaborate on best practices when answering client issues
- Manage time effectively across multiple communication platforms
- Approach all interactions with empathy and all problems with curiosity
Required Experience
- Strong customer service skills including live chat, email, and phone
- Adept in utilizing multiple systems to gather customer information
- Previous experience in a high volume support role
- Ability to function in a fast-paced environment
- Exceptional verbal and written communications
- Proven problem-solving skills
What Working with us Looks Like
- The ability to work from anywhere - they have a fully remote team across the globe
- Competitive compensation packages
- Equity - they all own a part of the business
- A generous PTO plan with 31 days off a year
- 401K Plan
- Parental Leave programs
- Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
- Smart, supportive colleagues with diverse backgrounds and experiences
- Equipment provided to complete job duties