Job Description The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities. In this role you'll:
- Process Bidder Payments
- Provide Customers with Information regarding fee structures and methods of payment
- Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services.
- Provide Additional Support for our Key Room
- Maintain Confidentiality of all Information
- Ensure that Superior Customer Service is delivered always to all customers
- File, Photocopy as required
- Comfortable with Word/Excel
- Provide Additional Administrative support as needed by different departments
- Answer the Phones / Customer Courtesy calls post sale
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
ResponsibilitiesHere's what you bring:
- Previous work experience where you worked in-person with customers
- Experience using Computers, and able to learn to use New Technology and Software
- Excellent keyboarding skills for Data Entry
- A Commitment to providing Outstanding Customer Service
- Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
- Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
- A Friendly, Outgoing, Patient Personality
- You Thrive working as Part of a Team, Pitching in Wherever you're Needed most •A High Degree of Personal Integrity
- A High Degree of Personal Integrity
Qualifications Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how: Base salary + paid overtime. About Us Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: About the Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.