Job Location : Johnstown,PA, USA
** Customer Service Representative - Johnstown Office**
**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details**
**Description**
**RESPONSIBILITIES**
* Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions
* Answer questions regarding Bank services and perform a variety of account maintenance
* Serve as source of information and guidance to Teller staff
* Cross sell services and perform related clerical functions as required
* Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
* Review, complete and assist customers with basic lending applications including consumer loans and personal loans
* Process wire transfers within designated authority
* Process lan Visa credit applications and Checkline applications
* Assist or refer customers with any questions or problems as they arise
* Respond to customers with inquiries and transaction requests made by the phone, mail and website
* Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
* Assist with teller line coverage as staffing levels demand
* Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
* Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
* Deliver a consistent, high level of service within our Service Excellence standards
* Other duties as assigned
* Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues
**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**
* Thorough understanding of Bank products and services
* Familiarity with Bank and branch functions, policies and procedures
* Strong oral and/or written communication skills
* Well organized
* Ability to maintain an effective workflow
* Able to work well under pressure and in a fast paced environment
* Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications
**EDUCATION AND EXPERIENCE**
* Must possess High School Diploma or equivalent
* Two or more years teller experience preferred
* Thorough understanding of Park National Bank guidelines, policies, and procedures
**SCHEDULE**Branch Lobby hours are Monday through Friday 9am to 5pm and Saturday 9am to 12pm. The average number of Saturdays per month is 2**.**
This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require **37.5 - 40** hours per week.
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Team Player****:** Works well as a member of a group
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Functional Expert****:** Considered a thought leader on a subject
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**:**
**Motivations**
**Preferred**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**:**
**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**