JOB OVERVIEW The Cabin Dispatcher role is to demonstrate knowledge of proper cabin usage, safety, and security and demonstrate leadership skills, leading by example. This position must have planning skills and be responsible to assist with scheduling crews for flights. Work closely with airline clients in coordinating and allocating teams to flights to perform clean and security services related to cabin operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
- Responsible for enforcing the safety and security of the cabin
- Instruct the team on cabin service operational functions and task
- Work under pressure while maintaining near 100% on-time performance
- Review daily reports and assures tasks are completed in a timely manner
- Communicate efficiently with AA, crews, tower, and upper management on daily reports as needed
- Work in conjunction with other departments to ensure on-time performance of flights
- Comply with all security requirements of air carriers
- Make sure that all flights are properly assigned with Cabin service crews via our GHDS system
- Report all operational issues to the management team in a timely manner
- Communicate with the crew chiefs and drivers on duty according to operational need
- Utilize all technology available to communicate with the airline (Connect me, Saber, and Cabin Appearance)
- Supports all additional requests made by the airline
- Report all services provided to the aircraft for billing purposes
- Must be able to support and follow operational direction
- Other duties may be assigned
QUALIFICATIONSEDUCATION, LICENSE, and/or CERTIFICATION
- High school diploma or equivalent required.
EXPERIENCE and/or KNOWLEDGE
- 1 year of planning or dispatching relevant experience
- 1 year or more airport operation ground service or relevant experience
- Must have computer skills and knowledge of Microsoft Suite i.e. Excel and word
SKILL and/or ABILITIES
- Ability to speak and understand Spanish / English
- Must have great leadership skills
- Ability to work in a teamwork environment and delegate tasks
- Excellent written and verbal skills
- Must be professional appearance and adhere to company grooming/uniform policy
- Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
TRAVEL Negligible PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONPhysical Demands The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. EEOC Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)