Job Description We have an exciting opportunity for a Hvac Service Manager! Gpac, a 30+ year-old recruitment company, is partnered with a well-established company in the Mechanical industry. This is your chance to join a team that values both exceptional service and a friendly working environment. The ideal candidate will be responsible for overseeing the daily operations of our service department. This role is responsible for managing a team of service technicians, ensuring customer satisfaction, and maintaining service quality. The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to providing exceptional service. REQUIREMENTS:
- Manage and lead a team of HVAC service technicians.
- Monitor and manage service calls, work orders, and technician schedules.
- Ensure all service activities are conducted safely, efficiently, and within budget.
- Develop and manage the service department budget.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost-control measures and strategies to achieve financial targets.
- Monitor job progress, provide technical support, and ensure high-quality service delivery.
- Develop and maintain strong relationships with clients to ensure customer satisfaction.
- Conduct regular performance evaluations and provide training and development for service technicians.
- Oversee inventory management, ensuring adequate stock of parts and equipment.
- Handle customer inquiries, complaints, and service requests in a timely and professional manner.
- Implement strategies to enhance customer satisfaction.
- Implement and maintain service policies, procedures, and best practices.
- Prepare and present regular reports on service department performance.
- Address and rectify any quality or performance issues.
QUALIFICATIONS:
- Minimum of five years of experience in residential and light commercial HVAC service, with at least two years in a managerial role.
- Strong technical knowledge of commercial HVAC systems.
- Solid understanding of financial management and budgeting.
- Excellent customer service and communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using service management software and other relevant tools.
- HVAC certification is preferred.
- Ability to analyze data and implement strategic improvements.
- Familiarity with safety regulations and compliance standards.
- Proficient in using service management software and tools.
- Willingness to work flexible hours, including evenings and weekends as needed.
- Valid driver's license and clean driving record pursuant to company policy
WHAT WE OFFER:
- Competitive salary based on experience.
- 401(k) plan with generous matching.
- Dental and vision insurance for you and your family.
- Health insurance coverage.
- Paid time off to relax, recharge, and spend time with loved ones
If you are ready to join a dynamic and customer-focused team in the Mechanical Industry, do not miss out on this opportunity! For more information or to apply, please contact me at ...@gogpac.com. I look forward to hearing from you! All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.