Seasonal (Seasonal) Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
- Discounted skiing and riding for friends and family of eligible employees*
- Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for eligible employees*
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees*
- Free regional bus pass
*Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY The Ticket Office at Steamboat Ski & Resort is hiring for it's winter operations. We are hiring Full and Part time positions. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply!
ESSENTIAL DUTIES - Guest Relations employees are required to sell and promote a variety of products and services including but not limited to: lift tickets, season passes, Snow Sports School and Mountain Camp to guest prior to arrival and once in-resort
- Guest Relations employees are required to work in various locations: Main Ticket Office, Mountain Camp and Sunset Happy Hour
- Accountable for all receipts/coupons/vouchers collected and daily reconciliation of sales station
- Creation of advanced orders, fulfillment of advance orders and accurately process sale transactions, returns and refunds
- Maintain a professional demeanor and provide continued exemplary service in a fast paced, high volume work environment
- Compliance with all company policies and procedures as well as any regulatory requirements
- May work outside with remote sales
- Perform other duties as assigned
- Less shifts during non-peak times/more during peak times
- Position requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the position
- Daily shift can vary, and must be available for work during office hours which are 7:00am - 8:30pm
- This is an hourly non-exempt position and is subject to overtime pay
- Employment for this job is contingent upon the successful completion of a background check
- Other duties as assigned
REQUIRED QUALIFICATIONS - Minimum of 1 year customer service experience required
- Prior cash handling experience preferred
- Must have greater than average computer proficiency; strong computer and keyboards skills
- Must be neat, accurate, well organized
- Multi-task in a fast-paced environment
- Must enjoy working with the public and have excellent customer service skills
- Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
- Flexible, take initiative and work successfully in a team environment
- Adhere to all safety policies
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation's Service Excellence standards
EDUCATION REQUIREMENTS - High school graduate or GED required
- College degree preferred
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.
Steamboat Springs area base hourly pay range: Starting at $19.50 per hour PHYSICAL REQUIREMENTS - Must be minimum 18 years of age
- Stand for long periods of time
- Operate computer for extended periods of time
- Communicate clearly in English both in person and on the phone
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski & Resort Corporation or any of its affiliates is at will meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.