Field Auto Adjuster - Fall River, MA
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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated drivinglaws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionAs a Field Auto Damage Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live in the Fall River, MA area to be eligible for this role.A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!The Customer Service Expert* You will live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.The Investigator* You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator* You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.The Negotiator* You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.The Problem Solver* You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills* You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.The Recorder* You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.Preferred Qualifications:* You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.* Proficient written and verbal communication skills to effectively interact with customers.* Strong attention to detail and ability to write precise and comprehensive estimates.* Comfortable with utilizing technology and various platforms for claims processing.* Excellent time management and organizational skills to manage multiple assignments effectively.* Valid driver's license and willingness to travel as part of the job requirements.* 4 year Bachelors Degree (Preferred)* 2 or more years of experience (Preferred)* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Allstate BenefitsBeing a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:* Competitive salary based on experience and qualifications* Medical, dental, and vision coverage* Allstate pension plan and 401(k) savings plan* Ayco financial coaching* Spring Health mental and emotional wellbeing resources* Paid parental leave* Adoption reimbursement* Paid time off* Tuition reimbursement* Wellness incentivesCompany Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.To learn more about our benefits and programs, visit AllstateGoodLife.com.Notice of Licensing Requirement:As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.Sign-On Bonus:This is not an entry level position. Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or MitchellYou may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.Notes:Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-OrientedCompensationCompensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the EEO is the Law poster click here . This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click here . This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.