General Manager
: Job Details :

Job Reference Number: 22099Employment Type: Full-Time, OnsiteSegment: Dining & EventsBrand: ConstellationState: District of Columbia (US-DC)

We are looking to add a motivated, effective food service director to our Constellation team in Washington, DC. The General Manager provides operational leadership, developing a cohesive team of managers, chefs, and staff who are working towards the common goal of creating a cost-effective operation, exceeding guest expectations through exceptional service, and high-quality food and beverage in a clean and comfortable atmosphere. The GM cultivates a team atmosphere that is fun, engaging, educational, and professional. The GM is responsible for all aspects of the operation, specifically sales, profitability, and the development of people. Additionally, the GM is responsible for maintaining client relations and acts as the lead liaison to our clients.

• Ensure a superior experience for all guests. Consistently identifies, implements, and reinforces operational standards, procedures, and systems to ensure overall guest and client satisfaction.• Collaborate with stakeholders to develop a strong marketing strategy in line with the unit's brand and vision.• Recruit, hire, train, and manage staffing across all levels and positions, maintaining appropriate staffing levels at all times.• Establish and maintain SOPs.• Lead pre-shift and weekly departmental meetings.• Keep employee files current and complete annual performance reviews for all staff.• Evaluate financial performance and strategize for continued unit and company growth.• Ensure the operation meets and exceeds budgeted financial goals.• Ensure the ongoing maintenance and performance of the company's assets.• Support and monitor financial reporting and budgeting processes. Consistently monitor and control company assets, including all beverage, FFE (furniture, fixtures, equipment), and cash.• Ensure the adequate security of all company human and financial capital and assets.• Effectively resolve company challenges and issues.• Liaise daily with clients.• Conduct daily walkthroughs of the operation to determine areas which need attention or repair.• Perform Quarterly Client Reviews with the client, outlining our financial and operational results.

• Ensure the highest level of integrity and accountability in all business dealings; serve as a role model for excellence. Follow through on all commitments.• Make personal development a priority, constantly seeking new ways to grow as a leader. Participate in educational and personal development activities on an ongoing basis.• Build and sustain positive relationships with all stakeholder communities, including employees, clients, guests, partners, shareholders, and the community in which we operate. Serve as an ambassador of CCG and Elior NA to all stakeholder groups.• Ensure that care for others and service are our top priority; constantly explore and implement ways to enhance employee and guest satisfaction. Maintain a positive attitude and generate excitement for the company.• Prioritize and reinforce teamwork, mutual cooperation, and respect as hallmarks of business performance; manage emotion, preserve equity and cooperation, and resolve conflict as needed.• Communicate consistently, candidly, and constructively to all stakeholder groups.

Must-haves:

• Minimum 5 years previous GM experience preferably in a high volume, upscale catering, restaurant, hotel, or resort environment.• Superior leadership, management, and analytical skills with a proven ability to deliver superior operational performance.• Strong communication skills, both oral and written.• Bachelor's degree in hospitality management, business, or related field highly preferred.• Make clear, concise decisions on the spot with confidence.• Able to stand for a 12-14 hour shift; available when needed on holidays and weekends.• Able to work independently and make the right decisions for the business.• Basic PC knowledge and comprehension (Word & Excel).• Basic financial and comprehension knowledge of a P&L.

• Medical (FT Employees)
• Vision
• Voluntary UNUM offering for Accident, Critical Illness, and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.