Job Type Full-time Description The Lead Production Cook is responsible for the smooth function of the Prepared Foods kitchen during assigned shifts, and for opening or closing the department as scheduled. Shift activities include providing support to kitchen workers, ensuring execution of daily production lists, troubleshooting equipment and product quality issues, resolving customer questions and complaints, and performing the tasks of a production cook. Production Leads are an essential part of the kitchen team, providing in-the-moment leadership in alignment with department expectations, and using on-shift experience to make recommendations for improvements in department operations. ESSENTIAL FUNCTIONS Ensures the smooth functioning of Prepared Foods kitchen throughout the shift
- Provides in-the-moment supervision and support to kitchen staff by assisting with customer service and process adherence
- Troubleshoots equipment and product quality issues by performing basic measures according to SOPs, and escalating as appropriate
- Resolves customer questions and complaints in a way that aligns with Co-op standards for customer service, asset protection, and staff treatment
- Ensures food safety practices are followed by all department workers throughout the shift
Opens and closes department as scheduled
- Follows department and store-wide SOPs to ensure security in locking and unlocking the building, performing opening and closing walk-throughs, and communicating staffing, equipment, and supply issues appropriately
- Creates Production list and outlines department workflow for scheduled shift, communicates needs to workers and adjusts as necessary
- Ensures opening and closing tasks such as cleaning, sanitation, and temperature monitoring are completed fully and on schedule
Performs tasks of a Production Cook as needed throughout the shift
- Models execution of recipes and adherence to department standards in food production
- Models safe work behaviors
- Appropriately balances supervision with hands-on production time
Trains department workers as directed
- Provides training to new and advancing workers in proper behavior and techniques
- Creates and updates department SOPs, training materials, and other content as directed by the department manager
- Uses on-shift experience to recommend updates and/or changes to department processes and procedures as appropriate
- Models use of proper communication channels to raise concerns and address issues
GENERAL EXPECTATIONS FOR ALL WORKERS Essential Functions of all Positions:
- Provides exceptional customer service to internal & external customers, both in person & via phone
- Responds promptly and honestly to customer inquiries
- Greets customers with a smile and friendly demeanor
- Communicates respectfully
- Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
- Asks for help from co-workers and provides help to customers and co-workers as needed.
- Works efficiently and safely
- Takes initiative and works as a part of a team
- Approaches work with a positive attitude
- Collaborates with others to find solutions and accepts solutions once determined
- Continues to learn and develop knowledge as it relates to the position, co-op, and industry
- Demonstrates regular and dependable attendance
- Follows department procedures and SOPs
Requirements QUALIFICATIONS (knowledge, skills, and abilities) Preferred:
- Strong knife skills, including ability to execute specific cuts
- Experience with basic maintenance of kitchen equipment
- Experience leading a team, preferably in a commercial kitchen
- Demonstrated customer service experience
- Training in kitchen sanitation and food safety
Minimum:
- Basic math skills (addition, subtraction, division, multiplication).
- Excellent command of spoken and written English.
- Effective communication skills; ability to work closely and cooperatively with others.
- Ability to work effectively as a member of a team
- Knowledge of basic kitchen safety, and ability to teach others
- Time management skills sufficient to independently establish priorities and complete critical tasks in a timely manner
- Experience in a commercial kitchen environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. This job requires work in a kitchen environment, including the use of knives, cleaning chemicals such as bleach, and exposure to varied temperatures such as walk-in cooler, walk-in freezer, proximity to dish sanitizer, and proximity to commercial oven. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The noise level of the work environment is usually moderate. The employee must be able to maintain focus in an environment that has multiple levels of noise, and the need to prioritize demands for attention. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the at will relationship. The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Salary Description $18.00 hourly